Overnight Valet Attendant - Downtown Nashville Hotels

Parking Management Company; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Luxury Overnight Valet Attendants to provide exemplary service at Nashville's finest hotels. This role involves ensuring a smooth and secure experience for guests during their late arrivals and early departures. Valet Attendants will be the first point of contact for VIP guests, delivering exceptional customer service while maintaining safety and professionalism. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you. Join a team dedicated to excellence and make a lasting impression on guests every night.

Benefits

Health Benefits

401K

Paid Time Off

Tuition Assistance

Bonus Opportunities

Qualifications

• Must have a valid driver's license and reliable transportation.
• Previous customer service experience preferred.

Responsibilities

• Safely park and retrieve guest vehicles while adhering to safety protocols.
• Conduct vehicle inspections and document parking locations.

Skills

Customer Service

Attention to Detail

Communication Skills

Safety Protocols

Education

High School Diploma or GED

Job description

Overnight Valet Attendant | Downtown Nashville Hotels

Join to apply for the Overnight Valet Attendant | Downtown Nashville Hotels role at Parking Management Company

Overnight Valet Attendant | Downtown Nashville Hotels

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Join to apply for the Overnight Valet Attendant | Downtown Nashville Hotels role at Parking Management Company

Job Title: Overnight Guest Service Associate

Department: Valet Parking Operations

Reports directly to: Guest Service Coordinator

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: $7.25 - $18.00 per hour PLUS daily Cash Tips and Bonus Opportunities

(Rates can vary by market / Tips based on service performance and customer interactions)

Where Five-Star Hospitality Meets Midnight Precision

Are you a night owl with a sharp eye for detail and a passion for premium service? We’re hiring Luxury Overnight Valet Attendants to support Nashville’s finest hotels after dark—where professionalism, safety, and first-class service never sleep.

As an overnight valet, you’ll be the trusted point of contact for VIP guests, ensuring every late arrival or early departure is smooth, secure, and welcoming.

Position Summary

The Overnight Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

Primary Objective

The primary objective of the Overnight Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.

Duties And Responsibilities

Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.

Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Billing: Assist the hotel in the billing of valet service to the guest room.

Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Housekeeping: Keep valet areas clean, organized, and presentable always.

Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.

Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Schedule: This is an overnight (3rd shift/graveyard) position. Candidates must be able to reliably work overnight hours on a consistent basis.

Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs. Attend the required staff meetings and complete all assigned training modules on time.

Competency Requirements

Knowledge, Skills, and Abilities

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education & Experience

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.
  
  

Licenses & Background Requirements

• Valid driver’s license and reliable transportation are required.
• Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Must successfully pass and maintain a clean background check.
• No special certifications required.
  
  

Core Competencies

Hospitality, Customer Service & Communication

• Deliver exceptional guest service through clear, professional communication and active listening.
• Create welcoming, personalized interactions that reflect company standards and enhance the guest experience.
  
  

Organizational Support & Adaptability

• Adhere to company policies and procedures.
• Effectively adapt to changing environments and manage multiple responsibilities.
• Remain flexible and professional in the face of unexpected challenges.
  
  

Dependability & Safety

• Follow instructions, maintain schedules, and complete tasks on time.
• Adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace.
  
  

Physical Demands & Work Environment

• Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods.
• Work may take place in various weather conditions (heat, cold, rain, etc.).
• Maintain professional appearance, including uniform and grooming standards.
• Must be available to work evenings, weekends, and holidays as needed.
• Work is performed in both indoor and outdoor settings, including parking garages and active traffic areas.
• Role involves regular interaction with team members, clients, vendors, and guests; use of communication tools (phones, radios); and operation of moving vehicles.
  
  

Technology & Communication Tools

• Employees may be required to use personal cell phones for work-related communication and access to work systems or applications.
• Reimbursement for work-related phone use will be provided in accordance with company policy.
  
  

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues.

With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Learn more: JoinPMC.com | ParkingMgt.com

How To Apply

If this sounds like the right opportunity for you, we’d love to connect! Apply today using our mobile-friendly application.

Ready to swap the ordinary for the extraordinary? Click “Apply Now” and join the PMC family!

Pay Transparency Statement

PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Additional Compensation And Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer
  
  

Employee At Will

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA)

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA And Equal Employment Opportunity (EEO) Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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