Overnight Valet Attendant - Dayton, OH

Parking Management Company; Dayton (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Guest Service Associate to join their team. This role is pivotal in providing exceptional customer service by ensuring the safe and efficient parking and retrieval of vehicles. As the first point of contact, you will create a welcoming atmosphere while adhering to all safety protocols. The ideal candidate will possess strong communication skills and a service-oriented attitude, making every guest interaction a positive experience. Join a company that values its employees and offers opportunities for growth and development in a dynamic work environment.

Benefits

Health Benefits – Medical, vision and dental insurance

401K

Supplemental Insurance – Life insurance and critical illness

Bonus opportunities

Internal leadership development program

Paid time off

Paid training

Tuition assistance through Bellevue University - Up to $5,250 per year

Nationwide discounts through Perks at Work

Military friendly employer

Qualifications

• Customer service experience preferred; a positive, service-oriented attitude is essential.
• Valid driver’s license and acceptable motor vehicle record required.

Responsibilities

• Deliver exceptional customer service by parking and retrieving vehicles safely.
• Conduct vehicle inspections and maintain compliance with policies.

Skills

Customer Service

Communication Skills

Hospitality

Dependability

Adaptability

Education

High School Diploma or GED

Job description

Job Details

Job Location: Dayton OH - Dayton, OH

Position Type: Full Time / Part Time

Education Level: None

Salary Range: $14.00 - $14.00 Hourly

Travel Percentage: None

Job Shift: All Shifts

Job Category: Customer Service

Description

Job Title: Overnight Guest Service Associate
Department: Valet Parking Operations
Reports directly to: Guest Service Coordinator
Schedule: Full Time / Part-Time
Status: Non-Exempt
Compensation: $14.00 per hour PLUS daily Cash Tips
(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary: The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

Primary Objective: The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to a seamless, high-quality guest experience.

Duties and Responsibilities:

1. Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
2. Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
3. Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
4. Housekeeping: Keep valet areas clean, organized, and presentable at all times.
5. Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
6. Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
7. Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.

Qualifications

Knowledge, Skills, and Abilities:

To succeed in this role, candidates must demonstrate the ability to meet all essential job duties with professionalism and consistency. Key qualifications include:

1. Education & Experience: High school diploma or GED required; customer service experience preferred; a positive, service-oriented attitude is essential.
2. Licensing: Valid driver’s license, reliable transportation, and an acceptable motor vehicle record (max three moving violations in three years). A clean background check is required.
3. Core Skills: Strong hospitality and communication skills; ability to provide exceptional guest service through professionalism and active listening.
4. Adaptability: Capable of adjusting to changing environments, managing priorities, and adhering to company policies.
5. Dependability & Safety: Reliable and punctual; committed to safety protocols and maintaining equipment properly.
6. Physical Requirements: Ability to stand, walk, and lift up to 50 lbs. for extended periods, in varying weather conditions. Professional appearance and schedule flexibility (including nights, weekends, and holidays) are required.
7. Work Environment: Includes both indoor and outdoor settings, often in dynamic and sometimes noisy conditions involving vehicles and public interaction.
8. Cell Phone Use: May require use of a personal cell phone for work-related communication, with reimbursement per company policy.

How to Apply:
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!

Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.