Overnight Triage Clinician, CBHC

Beth Israel Lahey Health; Lawrence (MA); On-site; USD 46,000 - 63,000; Full time

Job summary

Beth Israel Lahey Health in Lawrence, MA is seeking an overnight CBHC Triage Clinician to support the Mobile Crisis/Urgent Care Center 24/7. You will triage calls and walk-ins, coordinate with community providers, and perform crisis evaluations in person or via telehealth.

The role requires a Master’s degree in Social Work or related field, licensure preferred, and strong communication skills. Proficiency with Epic and MS Office is helpful; bilingual abilities (Spanish, Portuguese, Haitian

Qualifications

• > Master’s degree in Social Work or related field; licensure preferred.
• • Valid driver’s license and reliable vehicle for community settings.
• • Experience in mobile crisis/emergency psychiatric services with adults, youth and families.
• • Effective communication and organizational skills required.
• • Familiarity with CANS assessment helpful (not required).
• • Proficiency with Epic a plus.

Responsibilities

• Answers phones, greets walk-ins, collects information, and completes initial triage assessment.
• Monitors milieu for safety and communicates with security/leadership as needed.
• Provides emergency crisis evaluations in CBHC and community settings, in person or via telehealth.
• Manages acute crisis phases and refers clients to appropriate services.
• Monitors hospital communications (Epic chats, etc.) and determines next steps.
• Completes documentation within required timeframes.
• Builds collaborative relationships with colleagues and partners.
• Adheres to AMCI, YMCI and ED performance specifications.
• Maintains professional demeanor and clear, informative written communication.
• Other duties as assigned.

Skills

Effective communication

Organizational skills

Computer skills

Documentation

Spanish

Portuguese

Haitian Creole

Education

Master’s degree in Social Work or Counseling

License preferred (LICSW/LMHC/LMFT)

Tools

Epic

MS Office (Windows, Word, Excel, Outlook)

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Job Description

Sign on bonus up to $3000 for independently licensed clinicians (pro-rated for part time).

Schedule: Sunday -Thursday Overnights (11pm-7am)

CBHC Triage Clinicians are responsible for the smooth functioning of the Mobile Crisis/Urgent care department in the Lawrence Community Behavioral Health Center, 24 hours a day, 7 days a week, by triaging calls and walk-ins. Serves as liaison with community providers and stakeholders and provides supportive and informational communication with persons served. Triage clinicians conduct crisis evaluations in the CBHC and a variety of community settings either in person or via telehealth. Depending on the shift (overnights in particular) a major component of the CBHC Triage Clinician’s role may be to support BILH Hospitals by providing behavioral health crisis consultations via telehealth, for patients who present for services. Evaluations may be performed in the assigned hospitals’ Emergency Department or medical units.

Responsibilities

• Answers phones, greets walk-ins collects needed information such as demographics, insurance information, etc., and completes initial triage assessment.
• Monitor milieu for safety concerns and communicate with security and leadership if warranted
• Provides emergency crisis evaluations and all related service delivery requirements for youth, adult and geriatric populations in multiple settings, including our clinic, via telehealth in assigned Beth Israel Lahey Health Hospitals and in community-based settings in person and via telehealth.
• Manages the acute phase of clients presenting in behavioral health crisis; including triage, timely assessment and refer clients to the appropriate services.
• Monitor Teams and Epic chats, or other hospital modes of communication as needed and provides timely appropriate assessment. Determines next steps in support of clients with behavioral health needs.
• Completes accurate assessments and related documentation within required time frames.
• Develops and maintains collaborative working relationships with colleagues, and with hospital and community partners.
• Utilizes supervision effectively by sharing pertinent information and seeking guidance to manage high risk cases.
• Understands and abides by all AMCI, YMCI and Emergency Department performance specifications.
• Meets productivity standards as defined by estimated delivery of services (productivity is continuously assessed by program management).
• Maintains a professional demeanor at all times
• Listens and gets clarification when needed; responds well to questions. Writes clearly and informatively.
• Other duties as assigned

Qualifications

• Master’s degree in Social Work, Counseling or a related field
• License preferred (LICSW, LMHC, LMFT)
• Valid driver's license, good driving record, and reliable vehicle with ability to meet persons served in a variety of community settings
• Experience and training in mobile crisis/emergency psychiatric services working with adults, youth and their families, including de-escalation strategies, and emergency services systems of care.
• Effective communication and organizational skills required
• Familiarity with CANS assessment helpful
• Proficient computer skills in standard desktop applications such as Windows, Word, Excel and Outlook
• Ability to complete documentation electronically is required. Experience with Epic a plus.
• Proficiency in Spanish, Portuguese, Haitian Creole a plus

Pay Range

$33.17 - $45.85

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled