Overnight Supervisor, Front Office - InterContinental San Francisco

IHG Hotels & Resorts; San Francisco (CA); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Free medical

Dental & vision subsidy

Meals on shift

Commuter benefits

IHG One Pass

F&B discount

BenefitHub discounts

Paid vacation

Wellness time

Paid holidays

401(k) matching

Parental leave

Training & development

Job summary

InterContinental San Francisco, part of IHG Hotels & Resorts, seeks a dynamic overnight guest experience leader to oversee the guest journey from pre-arrival through check-out. This role emphasizes hands-on leadership in a luxury hotel environment while gaining cross-departmental exposure.

The position requires at least two years in front office or guest relations, with supervisory experience preferred. Overnight shifts, weekends, and holidays are required, offering competitive pay and benefits.

Qualifications

• Minimum of two years of front office or guest relations experience.
• Previous supervisory or leadership experience is preferred.
• A degree or formal education in hospitality or a related field is preferred.

Responsibilities

• Oversee the complete guest journey from pre-arrival through departure.
• Serve as Night Manager two nights per week with full operational responsibility.
• Provide Night Auditor coverage two nights per week with accurate financial reporting.
• Support hotel operations on a fifth workday across departments to maintain service excellence.
• Act as a visible, approachable leader and resolve guest concerns professionally.

Skills

Guest relations

Front office

Leadership

Discretion & professionalism

Communication

Education

Hospitality degree

Job description

Guest Experience & Overnight Operations Schedule: Typically 11:00 PM-7:00 AM. Actual schedule may vary based on business needs, including weekends and holidays.

A Little About You — Day To Day

We are seeking a dynamic and service-driven hospitality professional who is ready to move beyond traditional front desk responsibilities and take ownership of the guest experience from pre-arrival through check-out.

This role is ideal for a hands‑on hospitality professional who thrives in a fast‑paced environment, leads by example, and is passionate about creating memorable, personalized experiences for every guest. You will play an integral role in overnight hotel operations while gaining valuable cross‑departmental experience and developing your leadership capabilities.

What You’ll Do

• Oversee the complete guest journey, ensuring a seamless, personalized, and elevated experience from pre‑arrival through departure.
• Serve as Night Manager two nights per week, assuming full operational responsibility for the hotel during assigned overnight shifts.
• Provide Night Auditor coverage two nights per week, ensuring accurate financial reporting, proper reconciliation, and smooth overnight operations.
• Support hotel operations on a fifth workday, assisting across departments as needed to maintain service excellence, operational efficiency, and guest satisfaction.
• Act as a visible and approachable leader, anticipating guest needs and resolving concerns with professionalism, discretion, and sound judgment.

Experience

Who We’re Looking For

Minimum of two years of front office or guest relations experience. Previous supervisory or leadership experience is preferred. A degree or formal education in hospitality or a related field is preferred.

Service & Communication

A polished, professional communicator who can quickly establish rapport with guests and colleagues. You understand the importance of discretion, attention to detail, and genuine hospitality in a luxury hotel environment.

Leadership

A confident, hands‑on professional who can take ownership, make sound decisions independently, and remain composed while managing the unique demands of overnight hotel operations.

Physical Requirements

Must be able to frequently move throughout the hotel to interact with guests, colleagues, and operational teams. Must be able to lift, push, or pull up to 10 lbs. frequently and up to 25 lbs. occasionally.

Flexibility

Availability to work overnight shifts, weekends, and holidays is required. The ability to adapt to changing business needs and operational priorities is essential.

Why This Role Matters

As a key overnight presence within the hotel, you will have a unique opportunity to influence the guest experience, support your colleagues, and ensure the property operates at the highest level throughout the night. This is more than a traditional front office position—it is an opportunity to grow as a hospitality leader while delivering the exceptional service and attention to detail expected in a luxury environment.

Why You’ll Love Working with IHG Hotels & Resorts at InterContinental San Francisco

The hourly pay range for this role is $37.00 to $38.50 per hour.

We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:

• FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef‑prepared meals in our Colleague Dining Room.
• Commuter Benefits Program with company‑paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
• Wellness and Sick Time accrued each pay period based on the number of hours you work.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world’s leading hospitality companies.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.