Overnight Stocking Supervisor

Meijer; Waukesha (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Meijer in Waukesha, Wisconsin is looking for a team supervisor to oversee daily store operations and mentor team members. This role includes responsibilities for customer service, staffing overnight teams, and maintaining store standards.

Ideal candidates have previous retail and management experience, are at least 18 years old, and possess a high school diploma or equivalent. The position requires evening shifts from 10 PM to 7 AM, with a focus on customer satisfaction and team leadership.

Qualifications

• Must be 18 years of age or older.
• 2-3 years of related retail experience.
• One year of management experience.

Responsibilities

• Plan and supervise daily operations within store departments.
• Ensure staffing needs for the overnight team are met.
• Mentor and coach team members for customer service excellence.

Skills

Customer service

Team leadership

Conflict resolution

Financial analysis

Education

High school diploma or equivalent

Job description

Plans, directs and supervises team members in the day‑to‑day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.

Scheduled shifts: 10 PM - 7 AM, weekend availability required.

What You’ll Be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing overnight team. Selection, interviews, and onboarding to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and has completed all required training.
• Accountable for productivity/speed of stocking.
• Accountable for store conditions by store opening time.
• Open and close the Meijer Gas Station.
• Accountable for safety of the store during overnight shift.
• Ensure deliveries are unloaded and put away.
• Utilize powered equipment such as forklift or powered hand jack.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring with You (Qualifications):

• Must be 18 years of age or older.
• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.