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Position Objective
To assist customers in their shopping experience by properly stocking shelves and displays in the most efficient, friendly, and courteous manner possible.
Reporting Structure
This position formally reports to the Night Manager.
Status
This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
- Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
Non-Essential Knowledge
- A high school diploma or equivalent is preferred.
Skills
Essential Job Functions
- Know and implement the Cosentino's Customer Service Standards.
- Quickly unload and sort incoming shipments and neatly stock them in their designated areas without damaging merchandise.
- Keep back room and cooler/freezer areas neat and ready for new deliveries.
- Quickly and neatly stock grocery shelves by matching item UPCs codes to shelf tags and using the "face front" display method.
- Support the inventory process by accurately counting and recording merchandise.
- Monitor products for any damaged, un-saleable, or returnable products that should be removed and follow proper procedures for damage claims.
- Able to operate, clean and maintain all equipment safely and competently.
- Meet or exceed productivity standards to produce desired team and individual results.
- Monitor all expiration dates and ensure that ad items are properly rotated.
- Actively work to keep your work area and your department clean and safe for customers and coworkers.
- Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
- Demonstrate strong verbal and interpersonal skills necessary for positive customer and peer interactions.
- Demonstrate basic math and reading skills required for the position.
Non-Essential Job Functions
- Know your department items, procedures, and policies to accurately and courteously answer customer questions.
- Resolve customer complaints professionally and recognize when to involve store management.
- Support your company by completing additional tasks as assigned, assisting other stores or departments, and gaining new skills as needed.
Physical Abilities
Essential Abilities
- Reaching overhead with both arms up to 84 inches, twisting at the waist, and lifting objects with both hands weighing up to 10 lbs.
- Pushing and pulling loaded grocery carts and pallet jacks up to 75 lbs.
- Standing and walking for long periods on various surfaces.
- Frequently lifting and carrying up to 50 lbs.
- Bending and squatting to floor level.
- Able to work in colder conditions of coolers and freezers.
Non-Essential Abilities
- Climbing a ladder, possibly up to 15 ft.
Seniority level
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