Overnight Security Officer

Accor; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

AN ICON EVOLVED hotel in Miami Beach seeks a Security Officer to uphold a safe environment for guests and colleagues. Under the guidance of the Assistant Director of Security, you will patrol premises, monitor cameras, respond to incidents, prepare written reports and provide first aid or CPR as needed.

You will need excellent observation, communication and customer service skills, with the ability to work independently or with others in a fast-paced hospitality setting while complying with

Qualifications

• Minimum high school diploma or equivalent.
• Experience in upscale or lifestyle brand hotel preferred.
• Strong reporting, vigilance and customer service skills.
• Knowledge of security guidelines and public safety.

Responsibilities

• Monitor and patrol assigned areas to ensure guest and employee safety.
• Report irregularities and potential safety issues to supervisor.
• Respond to emergencies and prepare written incident reports.
• Observe and report security concerns with accuracy and timeliness.
• Operate alarm systems and surveillance equipment as needed.
• Provide first aid or CPR when required.
• Deliver excellent customer service in a hospitality context.
• Adhere to company service and operating standards and regulations.

Skills

High School Diploma or equivalent

Public contact experience

Security officer experience

Legal guidelines knowledge

Report writing

Surveillance/observation

Gracious, friendly demeanor

Multitasking in fast-paced env.

Teamwork and collaboration

Stand/walk 8-hour shifts

Situational awareness

English communication

Education

High School Diploma or equivalent

Job description

AN ICON EVOLVED

Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled.

Job Description

JOB OVERVIEW

Company Description

AN ICON EVOLVED

Job Description

JOB OVERVIEW

Under the general guidance of the Assistant Director of Security, Security Officer assist in maintaining a safe and secure environment for our guests and employees by patrolling and monitoring premises and personnel. The Security Officer will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report.

Your Key Responsibilities

• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees
• Patrols the outside and inside perimeter of property, ensuring that reports are made to Assistant Director of Security if there is a potential safety issue
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct
• Responsible for responding to emergency situations as needed
• Will be responsible for preparing written reports
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Perform first aid or CPR
• Provide excellent customer service
• Adhere to all company service and operating standards
• Remain in compliance with local, state and federal regulations
• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests
• Protect the company’s assets relative to theft, assault, fire and other safety issues
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Additional Responsibilities

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Proven experience as security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.