Overnight Security Officer

Highgate; Miami (FL); On-site; USD 20,664 - 34,440; Full time

Job summary

Highgate in Miami is seeking a Safety & Security Officer responsible for ensuring a safe environment for all guests and team members. The role includes conducting regular patrols, responding to incidents, and monitoring security systems.

The ideal candidate will have a high school diploma and previous experience in hotel or security settings. Strong communication and problem-solving skills are essential. Flexible scheduling is required for this key role.

Qualifications

• Prior hotel, security, or related experience preferred.
• Ability to stand, walk, climb stairs, and respond quickly to incidents.
• Capable of lifting heavy objects.

Responsibilities

• Maintain a professional security presence throughout the property.
• Conduct regular property patrols and ensure compliance with policies.
• Respond promptly to emergencies and provide First Aid/CPR when required.

Skills

Strong verbal and written communication skills

Problem-solving abilities

Service-driven demeanor

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Location

Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike. The hotel is just steps away from Bayfront Park, home to concerts, fairs, and other cultural events. The YVE's stylishly designed modern guest rooms look over either Biscayne Bay or the soaring Miami skyline. Guests can enjoy the property's onsite, three-meal restaurant, Biscayne Tavern, or choose to go out and explore the nearby culinary scene.

Overview

The Safety & Security Officer plays a pivotal role in ensuring a safe, secure, and seamless environment for all guests and team members. This position is responsible for maintaining a visible security presence throughout the property, proactively identifying and addressing potential safety hazards, and upholding the brand’s standards for protection and guest experience. The Officer conducts regular patrols, responds swiftly to incidents, and enforces hotel policies while delivering exceptional, service‑focused communication. This role is critical to safeguarding the wellbeing, privacy, and peace of mind of everyone on property. Hotel, Resort, or Nightlife experience is required for this role.

Responsibilities

• Maintain a professional security presence throughout the property, using proper radio communication and monitoring lobby activity when not on patrol.
• Conduct regular property patrols to ensure all areas are secure, free of hazards, and compliant with hotel policies.
• Respond promptly to emergencies, including medical situations, guest disturbances, security incidents and provide First Aid/CPR when required.
• Support guest experience by assisting with room access, conducting escorts, and addressing safety concerns with discretion and service‑focused communication.
• Monitor security systems, including cameras and access points; verify identification and regulate access to secured areas for authorized personnel.
• Investigate incidents such as accidents, property loss, theft, altercations, and guest or employee complaints; complete detailed and accurate reports.
• Maintain confidentiality regarding guest and employee information and uphold legal and brand standards at all times.
• Collaborate with Guest Services and outside agencies as needed, participating in shift briefings and ensuring smooth information flow.
• Manage security-related equipment, including radios, keys, and pagers, ensuring accurate inventory and documentation.

Qualifications

• High School diploma or equivalent required; prior hotel, security, or related experience preferred.
• Ability to stand, walk, climb stairs, and respond quickly to incidents throughout the entire shift.
• Capable of exerting up to 100 lbs. of force occasionally, 50 lbs. frequently, and 20 lbs. continuously to lift, carry, push, or pull objects.
• Ability to physically deter individuals who pose a threat to guests, residents, or team members.
• Strong verbal and written communication skills with the ability to engage courteously and professionally with guests and employees at all levels.
• Excellent listening, problem‑solving, and prioritization abilities in a fast‑paced environment.
• Warm, friendly, service‑driven demeanor with the ability to maintain professionalism under pressure.
• Ability to understand and apply detailed instructions, procedures, and information from multiple sources.
• Commitment to confidentiality, operational safety, and adherence to Highgate policies and grooming standards.
• Reliable attendance and flexibility with scheduling, including weekends, holidays, and long shifts as required.
• Willingness to participate in required meetings, trainings, and cross‑training opportunities.
• Demonstrated initiative and the ability to anticipate guest and operational needs.
• Ability to perform additional duties as assigned by management.