Overnight Resident Assistant

Frontline Response International, Inc.; Atlanta (GA); On-site; USD 44,083,000 - 49,594,000; Full time

Benefits offered by this job

Professional development opportunities

Job summary

Frontline Response in Atlanta, GA seeks an Overnight Resident Assistant to provide essential overnight coverage and support to residents in a shelter setting. You will monitor safety, enforce rules, assist with intake, and help ensure meals and smooth nightly routines.

The role requires strong communication, calmness under pressure, and the ability to lift up to 50 pounds. Background checks are required; ServSafe certification is preferred.

Qualifications

• High school diploma or equivalent; social services preferred.
• At least 1 year direct service experience in residential shelter.
• Ability to lift a minimum of 50 pounds.
• Ability to respond to physical emergencies, including evacuation of campus buildings.
• Background checks required upon hire.
• Strong conflict resolution and communication skills.
• Ability to remain calm and act decisively in emergencies.
• ServSafe certification or willingness to obtain.

Responsibilities

• Ensure safety and security of shelter by enforcing rules and inspections.
• Assist with initial screening, intake and enrollment for services.
• Conduct resident orientation to ensure understanding of rules and policies.
• Work with volunteers in the residential area.
• Drive agency van to transport clients.
• Maintain client files and data.
• Overnight monitoring and de-escalation of issues.
• Prepare and serve breakfast; coordinate with kitchen/volunteers.
• Complete nightly reports and communicate with daytime staff.
• Report maintenance or facility concerns.

Skills

Conflict resolution

Communication skills

Emergency response

Physical strength

Independence

ServSafe certification

Education

High school diploma

1 year direct service experience

Job description

Resident Assistant

Job Description

Overnight Resident Assistant

The Resident Assistant (RA) will provide essential overnight coverage and supervision. This position is responsible for the welfare, safety and comfort, as well as daily support to the residents. The RA will provide crisis intervention to callers seeking shelter, advice or referrals. The RA is responsible for maintaining a safe and welcoming environment during overnight hours, monitoring residents, providing support as needed, and ensuring that breakfast is prepared and served each morning.

Job responsibilities include:

• Ensure the safety and security of the shelter and the residents by enforcing house rules and conducting inspections during shift and reporting incidents by following protocols
• Assistin conducting comprehensiveinitialscreening process todetermineeligibility for program services, providing assessment,intakeand enrollment where appropriate
• Conduct new resident orientation to ensure understanding oftherules,policiesand procedures
• Work collaboratively with volunteers assigned to work in the residential area
• Drive agency van to transport clients to other services as needed
• Maintain client files and data

Key Responsibilities:

Overnight Monitoring & Support

• Ensure the safety and security of residents during overnight hours by conducting regular checks and monitoring the premises.
• Address and de-escalate any issues or emergencies that arise during the shift.
• Provide support and guidance to residents as needed, fostering a compassionate and respectful environment.

Resident Accountability

• Maintain accurate logs and documentation of overnight activities, including any incidents or resident concerns.
• Enforce program rules and policies while maintaining empathy and understanding.
• Support residents with their nightly routines and any urgent needs.

Meal Preparation

• Ensure breakfast is prepared and served to all residents each morning in accordance with health and safety standards.
• Coordinate with kitchen staff or volunteers, as applicable, to provide nutritious and timely meals.

Administrative Duties

• Complete nightly reports and communicate any concerns or updates to the daytime staff.
• Assist with intake or discharge processes as required during overnight hours.

Facility Management

• Conduct regular checks to ensure cleanliness and orderliness in common areas.
• Report maintenance issues or facility concerns to the appropriate staff.

This description is intended to describe the essential job functions and requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified.

Education and experience required:

• High school diploma or equivalent; additional education or experience in social services preferred.
• At least one (1) year of related work experience in direct service, preferably working in a residential shelter services environment
• Ability to lift a minimum of 50 pounds
• Ability to respond to physical emergencies, including immediate evacuation of campus buildings and potential client medical and behavior situations
• Successful completion of background checks isrequiredupon hire
• Strong conflict resolution and communication skills.
• Ability to remain calm and act decisively in emergencies.
• ServSafe certification or willingness to obtain (preferred for meal preparation responsibilities).

Work Environment:

• This position involves overnight hours, and candidates must be comfortable working independently during these times.
• Moderate physical activity, including standing for extended periods, light lifting, and moving throughout the facility.

Compensation:

• $16 hourly rate.
• Opportunities for professional development and training in a supportive team environment.

Frontline Response is an equal opportunity employer dedicated to fostering an inclusive environment that values diversity.