Overnight Ranger Supervisor: Security & Safety Lead

Houston Zoo, Inc.; Houston (TX); On-site; USD 65,000 - 86,000; Full time

Job summary

Houston Zoo is seeking an Overnight Ranger Supervisor to lead the ranger team and oversee overnight operations, ensuring safety and security of the grounds and guests. The role includes responding to incidents, coordinating coverage, and guiding staff with coaching and evaluations.

The position emphasizes professionalism, safety culture, and conservation awareness, requiring an AA or equivalent and at least two years of supervisory experience.

Qualifications

• Associate degree (AA) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Minimum two (2) years leadership or supervisory experience: Supervises work through the planning and scheduling of work, and the review and approval of tasks and/or training.
• Experienced with guest/customer relations; ability to respond appropriately to safety concerns and guest complaints.
• Strong leadership skills and ability to deliver constructive feedback to Ranger team members.
• Maintains composure in stressful situations and able to adjust to a variety of staff and guest needs.
• Strong interpersonal and facilitation skills.
• Ability to partner across teams and with all levels of staff.

Responsibilities

• Oversee the safety and security of the zoo during overnight hours, ensuring patrols, monitoring, and incident responses align with established protocols.
• Act as the primary point of contact during overnight emergencies, including medical incidents, facility concerns, and security threats.
• Conduct regular security inspections and audits of zoo facilities, identifying and mitigating potential risks.
• Maintain and enforce emergency response plans in collaboration with the Operations and Safety teams.
• Serve as a liaison with local law enforcement and emergency responders as needed.

Skills

Leadership

Communication

Guest relations

Stress management

Facilitation

Interpersonal

Teamwork

Education

AA or equivalent

Tools

Surveillance systems

Radios

Access controls

Job description

Houston Zoo is seeking an Overnight Ranger Supervisor to lead the ranger team and oversee overnight operations, ensuring safety and security of the grounds and guests. The role includes responding to incidents, coordinating coverage, and guiding staff with coaching and evaluations.

The position emphasizes professionalism, safety culture, and conservation awareness, requiring an AA or equivalent and at least two years of supervisory experience.