Overnight PBX Telephone Operator Part Time

Omni Hotels & Resorts; Asheville (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a renowned establishment known for its southern charm and exceptional service as an Overnight PBX Telephone Operator. In this part-time role, you will play a key role in ensuring seamless communication for guests and associates. Your responsibilities will include answering calls, directing messages, and providing assistance to enhance the guest experience. This dynamic work environment offers a chance to be part of a team that values respect and empowerment. If you have a passion for service and enjoy working in a vibrant setting, this opportunity is perfect for you.

Qualifications

• Ability to work alone and with others.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently.
• Direct calls and messages to appropriate personnel.
• Assist guests and employees with communication needs.

Skills

Computer skills

Customer service experience

Verbal communication skills

Written communication skills

Job description

Overnight PBX Telephone Operator |Part Time

Job Locations

US-NC-Asheville

Requisition ID

2025-121745

# of Openings

1

Category (Portal Searching)

Front Office Operations

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

To direct and assist guest and associates with communication needs in accordance with Omni Standards

Responsibilities

Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guest.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Recording and making Wake up calls.
• Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.

Qualifications

• Computer skills required.
• Must have the ability to work alone, with others, and remain at work station for entirety of shift.
• Must be able to work a flexible schedule including, weekends and holidays.
• Must have customer service experience with excellent written and especially verbal communication skills.
• Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail]."