Overnight Operations Supervisor

KAHLER HOSPITALITY GROUP; Rochester (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Kahler Hospitality Group is seeking a Supervisor for the overnight Front Desk, responsible for maintaining exceptional guest service and operational standards. Ideal candidates will have supervisory experience, strong communication skills, and hospitality experience. This role includes supervising staff, training, and ensuring guest satisfaction, with competitive pay and benefits.

Benefits

Health, Dental, Vision benefits after 60 days

DailyPay

401k options

Paid Training

Paid PTO

Referral program

Discounts at Kinseth hotels and restaurants

Qualifications

• Hotel experience/customer service preferred.
• Supervisor experience recommended.
• Valid Driver's License required.

Responsibilities

• Supervise overnight Front Desk to maintain operational standards.
• Train and coach new overnight employees.
• Cover shifts and create schedules for the security team.

Skills

Communication

Guest relations

Coaching

Accountability

Strong computer skills

Business sense

Education

High School education or equivalent experience

Job description

Overview

Supervise overnight Front Desk to maintain established operational standards and maximize guest service and profit for the hotel. Assist in working with & training new overnight employees. Make sure the overnight is staffed properly at each hotel.

Responsibilities

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Help make find and maintain staffing levels at all properties
• Train, cross-train, and re-train (when necessary) overnight desk/auditors.
• Help Motivate and Empower all overnight staff
• Cover shifts when needed
• Make schedules for the security team
• Make any corrections and adjustments that need to be done prior to the desk day
• Maintain that all files and resets on the systems are updated for the next day’s operations—and the dates are changed
• Make sure audit reports are getting run and distributed to the correct people,
• Assist Security with any guest issues or disturbances that may arise
• Ensure all security functions are being done ~~ doors locked, express check outs, hallway checks, noise complaints
• Any other duties the Front Office Manager or Finance assigns

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWDLEGE REQUIRED

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Ability to communicate in English.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to guide, coach & hold staff accountable in a positive manner
• Ability to enforce all company rules and SOPs.
• Strong computer skills & have a core business sense

Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

• High School education or equivalent experience preferred
• Hotel Experience/Customer service
• Supervisor experience preferred
• Security experience recommended
• Valid Driver's License required

Compensation Range:

The compensation for this position is $18.00/hour based on qualifications and experience.

What we offer:

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants