Overnight Member Services Representative (Tomball)

HFP Tombull, LLC; Tomball (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Job summary

HFP Tombull, LLC in Tomball, Texas is seeking energetic customer service staff to greet members and ensure a positive experience. The role involves delivering excellent service in a fast-paced environment, handling inquiries, and conducting member tours.

Candidates must have strong customer service skills, be self-starters, and meet physical demands including lifting up to 50 pounds. Benefits include medical insurance, 401(k), and a free gym membership.

Qualifications

• 6-12 months of face-to-face customer service experience preferred.
• Self-starter who takes initiative with minimal direction.
• Punctual and dependable with a solid work ethic.

Responsibilities

• Greet members and guests with high-energy professionalism.
• Deliver efficient customer service while maintaining accuracy.
• Answer phones promptly and assist callers with inquiries.
• Perform prospective member calls and assessments.
• Execute retail transactions accurately and meet sales goals.

Skills

Customer service skills

Communication skills

Problem-solving skills

Basic computer proficiency

Job description

You’ll be joining a team that values:

• People‑we genuinely care about our team + members
• Fun‑ we enjoy the work
• Honesty‑ we lead with integrity
• Accountability‑ we own the outcome
• Drive‑ we take initiative

Essential Duties & Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate members/guests’ needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem‑solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Answer questions regarding business procedures and policies accurately and in a customer‑friendly way.
• Subject to work at any PlanetFitness location within Houston Fitness Partners franchise.

Minimum Skills

• Superior customer service skills, preferably 6‑12 months of face‑to‑face customer service experience.
• Self‑starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance for full‑time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

As part of our hiring process, we use the E‑Verify system to confirm that new employees are legally authorized to work in the United States. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.