Overnight Member Services Representative (Spring Cypress)

Houston Fitness Partners; Cypress (TX); On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Free PF Black Card membership

Growth opportunities

Job summary

Planet Fitness is seeking an Overnight Member Services Representative to greet, assist, and engage members and guests during the overnight shift. You will manage phones, conduct tours, and drive sales while maintaining a clean, safe club environment.

The role requires 18+ age, ability to pass background checks, and CPR/AED certification before starting. Work at any Houston Fitness Partners location within the franchise; enjoy benefits and growth opportunities.

Qualifications

• 6–12 months of face-to-face customer service experience preferred.
• Punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests with confidence, energy, and professionalism.
• Respond to member inquiries and deliver accurate information promptly.
• Answer phones and assist callers with information during inquiries.
• Resolve customer concerns using communication and problem-solving skills.
• Provide tours and assess membership needs for prospective members.
• Process retail transactions and contribute to sales goals.
• Maintain cleanliness and sanitation of the club and equipment.
• Answer questions about policies in a customer-friendly way.
• Work at any Planet Fitness location within Houston Fitness Partners franchise.

Skills

Customer service experience

Punctuality

Basic computer skills

Self-starter

Education

18+ age requirement

Background check

CPR/AED certification

Tools

Retail POS systems

Job description

Job Title: Overnight Member Service Representative
Pay Rate: $10/HR
+ $1/hr overnight differential (9:30pm-6am)

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.”

You’ll be joining a team that values:

• People-we genuinely care about our team + members
• Fun- we enjoy the work
• Honesty- we lead with integrity
• Accountability- we own the outcome
• Drive- we take initiative

Characteristics that will make you the perfect fit for our Overnight Member Services Representative:

Essential Duties & Responsibilities:

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Minimum Skills:

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications:

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Overnight Member Services Representative:

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone,
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.