Overnight Member Services Representative

Planet Fitness; Woburn (MA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Free Black Card membership

Eligible for 50% company-paid benefits after 90 days

Job summary

A leading fitness center in Woburn seeks an Overnight Member Services Representative to ensure exceptional customer service for members and guests. Responsibilities include greeting members, handling inquiries, and closing the business day. The candidate must be punctual, dependable, and have strong customer service skills. Competitive pay ranging from $18.00 to $22.00 per hour, alongside various benefits including health insurance and opportunities for advancement.

Qualifications

• Punctuality, reliability and dependability are essential.
• Customer service background preferred.
• Ability to empathize and problem solve.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk related activities.
• Close shift for the business day.

Skills

Customer service orientation

Strong listening skills

Basic computer proficiency

Upbeat and positive attitude

Dependability

Education

High School diploma / GED equivalent

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions & concerns in a timely & professional manner & elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.

Qualifications / Requirements

• Punctuality, reliability and dependability are a must .
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude!
• Punctuality, reliability and dependability are a must. (It's listed twice for a reason)
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma / GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Schedule

• Monday 12am - 6am
• Monday 10pm - Tuesday 6am
• Tuesday 10pm - Wednesday 6am
• Wednesday 10pm - Thursday 6am
• Thursday 10pm - Friday 6am

More Benefits

• Potential For : Weekly Attendance & Performance Bonus, Bi-Weekly Team Bonus & Monthly Mystery Shop Bonuses
• FREE Black Card membership after 30 days of employment
• Eligible for 50% Company paid benefits after 90 days of employment

Medical

• Dental
• Vision
• Paid Personal Time (after 6 months)

Compensation

Compensation: $18.00 - $22.00 per hour

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU