Overnight Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Noblesville (IN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking an Overnight Member Services Representative to help build a fiercely fun fitness environment and deliver outstanding customer service for the member base at our Noblesville gym.

In this role you will greet members and guests, assist with memberships, retail and tanning product sales, promote member privileges, manage check-ins, answer phones, and coordinate with managers to ensure a smooth overnight operation.

Qualifications

• Experience in a service-oriented role preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Manages cleaning during the overnight shift.
• Prepares facility for morning operations.
• Greet members and guests to promote engagement and retention.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, small group training and childcare.
• Facilitate new member enrollment and check-ins per procedures.
• Answer phones courteously and professionally.
• Inform members of events and coordinate with management.
• Maintain front desk operations and knowledge of services.

Skills

Customer service

Communication

Reading/writing

Education

CPR/AED certification

Job description

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.