Overnight Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Grand Rapids (MI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Bonus

Employee discounts

Flexible schedule

Advancement

Training

Job summary

Fit Fusion is seeking an Overnight Member Services Representative to help create a fierce, fun gym environment while delivering outstanding member service. You will greet members, support membership sales, and promote gym programs overnight, emphasizing engagement and a positive member experience across all shifts.

The role emphasizes friendly service, selling memberships and related products, and maintaining a clean, welcoming club floor with a professional attitude throughout the night.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Strong written and verbal communication skills.
• Excellent customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets members and guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership perks including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests per procedures and resolves any check-in issues.
• Answers phones in a courteous, helpful, professional manner.

Skills

Customer service

Communication

Team oriented

Job description

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.