Overnight Member Services Representative

Planet Fitness - Biddeford/Windham ME; Biddeford (ME); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness - Biddeford/Windham ME is seeking an energetic team member to deliver outstanding customer service at the front desk. You will greet guests, assist with memberships, answer phones, and promote fitness classes while maintaining a welcoming, clean environment.

Ideal candidates are 18+, reliable, with basic computer skills and a positive, professional demeanor. This role supports a judgement-free fitness culture and requires teamwork and flexibility.

Qualifications

• Experience delivering exceptional customer service.
• Able to use POS systems and handle basic computer tasks.
• Dependable, punctual and reliable in a fast-paced environment.
• Strong communication and teamwork skills.

Responsibilities

• Greet members and guests and provide outstanding service.
• Check members in, sign up new members, and communicate updates.
• Assist with phone inquiries and class sign-ups.
• Maintain cleanliness and order at front desk and lobby.
• Promote fitness classes and memberships; follow policies.

Skills

Customer service

Positive attitude

Punctuality

Basic computer skills

Reliability

Teamwork

Problem solving

Communication

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Employee discounts

Are you interested in fitness and wellness?

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Reports To

Club Manager and Assistant Club Manager

Essential Duties and Responsibilities

Customer Service/Front Desk Activities

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
• Adhere to policies and procedures outlined in the employee handbook.
• Exceed the minimum required daily statistics.
• Assess and assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of sensitive company documents.
• Lead by example and maintain consistent accountability.
• Communicate between staff members any changes or information that is pertinent to their positions.

Member Accounts

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Check members into fitness classes daily using Datatrak systems.
• Create new memberships and guest accounts for members.
• Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance

• Keep the front desk area and lobby clean and orderly.
• Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds.
• Clean restroom and wet area and keep stocked.
• Complete daily and weekly cleaning responsibilities.
• Complete walkthroughs of club every 20 minutes.

Miscellaneous

• Track Key Performance Indicators such as guest counts, cancels, info calls
• Assist with inventory counts.
• Uphold the positive, energetic, upbeat culture of Planet Fitness.
• Be a brand ambassador by leading a judgement free lifestyle.
• Be aware of all marketing efforts including enrollment rates.

Qualifications/Skills

• Positive friendly attitude
• Must be 18 years of age or older
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
• Positive leadership and diplomacy
• Problem solving
• Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

Physical Demands

• Visible continuous activity during shift
• Continual talking in person or on the phone to members during shift
• Must be able to lift up to 50 lbs.
• Frequent climbing, balancing, kneeling and crouching during shift
• Frequent cleaning of equipment and facilities