Member Services Representative

Planet Fitness - Biddeford/Windham ME; Biddeford (ME); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness - Biddeford/Windham ME is seeking a friendly Front Desk Associate to deliver outstanding member service, check in guests, process memberships, and keep the club clean and welcoming. A positive attitude and reliable work ethic are essential.

This position requires basic computer skills, comfort with a POS system, and the ability to stay upbeat in a fast-paced environment while representing the Planet Fitness brand with integrity and energy.

Qualifications

• Positive, friendly attitude.
• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability are essential.
• Exceptional customer service skills and professional demeanor.
• Positive leadership and diplomacy.
• Problem solving.
• Represent the core values of Planet Fitness at all times.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities.
• Promote and explain our fitness programs to members.
• Explain and uphold policies and procedures.
• Maintain cleanliness and assist with club upkeep.
• Track KPIs and assist with inventory counts.
• Be a brand ambassador with a positive, upbeat attitude.

Skills

Positive attitude

18+ years old

Basic computer skills

Punctuality

Customer service

Leadership

Problem solving

Teamwork

Tools

POS system

Datatrak

Job description

Benefits

• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Wellness resources


• Employee discounts

Are you interested in fitness and wellness?

Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

Job Summary

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Reports To

Club Manager and Assistant Club Manager

Essential Duties and Responsibilities

Customer Service/Front Desk Activities

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!


• Answer phones in a friendly manner and assist callers with a variety of questions.


• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.


• Respond to member questions and concerns in a timely and professional manner.


• Conduct beverage or merchandise purchases on the point of sale system.


• Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.


• Adhere to policies and procedures outlined in the employee handbook.


• Exceed the minimum required daily statistics.


• Assess and assist in emergency medical situations as per training.


• Uphold rules and policies in the facility.


• Provide backup support for any employee who is absent.


• Uphold integrity and security of sensitive company documents.


• Lead by example and maintain consistent accountability.


• Communicate between staff members any changes or information that is pertinent to their positions.

Member Accounts

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.


• Check members into fitness classes daily using Datatrak systems.


• Create new memberships and guest accounts for members.


• Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance

• Keep the front desk area and lobby clean and orderly.


• Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.


• Clean all exercise equipment and tanning beds.


• Clean restroom and wet area and keep stocked.


• Complete daily and weekly cleaning responsibilities.


• Complete walkthroughs of club every 20 minutes.

Miscellaneous

• Track Key Performance Indicators such as guest counts, cancels, info calls


• Assist with inventory counts.


• Uphold the positive, energetic, upbeat culture of Planet Fitness.


• Be a brand ambassador by leading a judgement free lifestyle.


• Be aware of all marketing efforts including enrollment rates.

Qualifications/Skills

• Positive friendly attitude


• Must be 18 years of age or older


• Basic computer proficiency with an eye for accuracy


• Punctuality and reliability is a must


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations


• Positive leadership and diplomacy


• Problem solving


• Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

Physical Demands

• Visible continuous activity during shift


• Continual talking in person or on the phone to members during shift


• Must be able to lift up to 50 lbs.


• Frequent climbing, balancing, kneeling and crouching during shift


• Frequent cleaning of equipment and facilities