Overnight Member Services Rep (Pearland Parkway)

HFP Pehrland, LLC; Pearland (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Job summary

HFP Pearland, LLC is hiring an Overnight Member Service Representative to join their team at Planet Fitness. This role involves engaging with members and providing top-notch customer service, while maintaining a clean and welcoming environment. The ideal candidate will possess strong communication skills and a willingness to handle various responsibilities, including conducting tours and resolving member concerns.

Benefits include medical, dental, and vision insurance for full-time staff, a 401(k) plan, and opportunities for growth within the company.

Qualifications

• 18 years or older.
• Able to pass a background check.
• Willing to become CPR/AED Certified.

Responsibilities

• Greet members with confidence and professionalism.
• Provide efficient customer service.
• Answer phones and assist callers.
• Resolve customer concerns.
• Conduct prospective member calls and tours.
• Execute retail transactions accurately.
• Maintain cleanliness of the club.

Skills

Customer service skills

Communication skills

Problem-solving skills

Computer proficiency

Job description

Job Title

Overnight Member Service Representative

Pay Rate: $10/HR – + $1/hr overnight differential (9:30pm–6am)

Planet Fitness is one of the largest and fastest‑growing franchisors and operators of fitness centers with over 2,600 clubs and growing. Its mission is to provide a high‑quality experience in a welcoming, non‑intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness.

You’ll be joining a team that values:

• People – we genuinely care about our team + members
• Fun – we enjoy the work
• Honesty – we lead with integrity
• Accountability – we own the outcome
• Drive – we take initiative

Essential Duties & Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high‑energy, and professionalism.
• Anticipate member’s/guest’s needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem‑solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Answer questions regarding business procedures and policies accurately and in a customer‑friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Minimum Skills

• Superior customer service skills, preferably 6-12 months of face‑to‑face customer service experience.
• Self‑starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

Physical Demands of the Overnight Member Services Representative

Continual standing and walking throughout the club to accomplish tasks during shift. Ability to work 3rd shift (overnight) alone. Must be able to lift up to 50 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team

• Medical, Dental, and Vision Insurance for Full‑time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

As part of our hiring process, we use the E‑Verify system to confirm that new employees are legally authorized to work in the United States.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.