Overnight Member Services Rep (Lake Jackson)

HFP Lake Jax, LLC; Lake Jackson (TX); On-site; USD 11,365 - 16,186; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Job summary

HFP Lake Jax, LLC is looking for an Overnight Member Service Representative who will greet members confidently and provide exceptional customer service. Responsibilities include handling inquiries, performing retail transactions, and maintaining cleanliness.

The ideal candidate must have customer service experience, be punctual, and is able to work alone during overnight shifts. Benefits include medical and dental insurance for full-time staff, a 401(k) plan, and a free gym membership.

Qualifications

• 6–12 months of face-to-face customer service experience preferred.
• Self-starter who takes initiative with minimal direction.
• Punctual and dependable with a solid work ethic.
• Ability to manage multiple responsibilities.

Responsibilities

• Greet members and guests with confidence and professionalism.
• Deliver efficient customer service with high accuracy.
• Assist callers with knowledge and friendly responses.
• Resolve customer concerns while ensuring a positive experience.
• Perform prospective member calls and tours.
• Execute retail transactions accurately.
• Clean and sanitize the club and equipment regularly.
• Answer questions about business procedures accurately.

Skills

Customer service skills

Problem-solving skills

Communication skills

Basic computer proficiency

Job description

Job Title

Overnight Member Service Representative

Pay Rate

$10 per hour + $1 per hour overnight differential (9:30pm–6am)

Company Overview

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs. Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness.

Values

• People—genuinely care about our team and members
• Fun—we enjoy the work
• Honesty—we lead with integrity
• Accountability—we own the outcome
• Drive—we take initiative

Essential Duties & Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high‑energy, and professionalism.
• Anticipate member/guest needs and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Answer phones promptly and in a friendly manner, assisting callers with knowledgeable and accurate information during their inquiries.
• Use strong communication and problem‑solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Perform regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Answer questions regarding business procedures and policies accurately and in a customer‑friendly way.
• Be willing to work at any Planet Fitness location within the Houston Fitness Partners franchise.

Minimum Skills

• Superior customer service skills, preferably 6–12 months of face‑to‑face customer service experience.
• Self‑starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications

• Must be 18 years of age or older.
• Ability to pass a background check.
• Willing to become CPR/AED certified prior to employment and maintain certification while employed.

Physical Demands

• Continual standing and walking throughout the club to accomplish tasks during the shift.
• Ability to work third shift (overnight) alone.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during the shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits

• Medical, Dental, and Vision Insurance for full‑time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

Legal Information

• As part of our hiring process, we use the E‑Verify system to confirm new employees are legally authorized to work in the United States.
• We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.