Overnight Member Service Representative-Part Time

Planet Fitness Franchising; Federal Way (WA); On-site; USD 28,000 - 34,000; Part time

Job summary

A leading company is seeking an Overnight Member Service Representative (Part-Time) to deliver exceptional customer service at their fitness location. The role involves greeting members, managing front desk activities, and ensuring a positive experience for all guests. Ideal candidates will have a passion for fitness, strong communication skills, and the ability to work overnight shifts.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist callers.
• Close the shift and create a bank deposit.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or GED

Job description

Overnight Member Service Representative-Part Time

Join to apply for the Overnight Member Service Representative-Part Time role at Core Development & Management.

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, assisting callers, checking members in, signing up new members, and giving tours to prospective members.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns professionally, escalating as needed.
• Maintain the neatness and cleanliness of the club.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat, positive attitude, punctuality, and reliability.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and problem-solve.
• Diplomatic behavior and language.
• High School diploma or GED required.
• Must be 18 or older.

Physical Demands

• Standing and walking during shift.
• Talking in person and on the phone.
• Work overnight shifts (3rd shift).
• Occasionally lift up to 50 lbs.
• Potential exposure to chemicals.

Employees are employed by the franchisee, not PFHQ, which does not control employment matters.