Overnight Member Service Representative/Cleaner

Planet Fitness; Solon (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading wellness and fitness service provider is seeking an Overnight Member Service Representative in Solon, OH. This entry-level position focuses on delivering exceptional member service and maintaining club cleanliness during the night shift. Ideal candidates are passionate about fitness, possess strong communication skills, and have a commitment to providing a positive member experience.

Qualifications

• Able to interact positively and professionally with members.
• Strong listener with problem-solving skills.
• Punctual and reliable.

Responsibilities

• Greet members and handle front desk activities.
• Detail cleaning of the facility.
• Assist with member sign-ups and account updates.

Skills

Customer service

Basic computer proficiency

Communication

Problem solving

Empathy

Education

High School diploma/GED equivalent

Job description

Overnight Member Service Representative/Cleaner

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Overnight Member Service Representative/Cleaner

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Job Summary

The

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Assist in maintaining the neatness and cleanliness of the club.
• Detail Cleaning the facility

Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for Detail cleaning of the Facility. Maintaining and setting the standard of Cleanliness.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Assist in maintaining the neatness and cleanliness of the club.
• Detail Cleaning the facility

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
  
  
  

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
  
  
  

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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