Overnight Member Service Representative Brookfield South WI

Planet Fitness Brookfield South; Brookfield (WI); On-site; USD 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company dedicated to empowering individuals to lead healthier lives! As an Overnight Closer, you will play a vital role in creating a welcoming environment for members and guests. You'll be responsible for providing top-notch customer service, managing front desk operations, and ensuring a smooth closing process for the day. This role offers a fantastic opportunity to grow within a supportive team that values your contributions. If you're passionate about helping others and thrive in a dynamic environment, this position is perfect for you!

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Qualifications

• High energy individual with a passion for helping others.
• Ability to provide exceptional customer service.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Communication

Problem Solving

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!

The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Back Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.