Overnight Lifestyle Assistant/ Front Desk Agent

Auberge Resorts, LLC; Greenlawn (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a prestigious beachfront property as an Overnight Lifestyle Assistant, delivering exceptional service to residents. This role involves greeting guests, managing inquiries, and ensuring a memorable experience in a luxury hotel environment. Flexibility for shifts is essential.

Qualifications

• Minimum 2 years of hotel operations experience in a luxury setting.
• Demonstrated strong attention to detail and communication skills.

Responsibilities

• Greet residents and fulfill their requests.
• Answer telephone inquiries and make reservations.
• Work with Lifestyle Team partners to ensure excellent service.

Skills

Communication

Attention to Detail

Job description

Become one of the authors of our story. The Overnight Lifestyle Assistant (Front Desk Agent) is committed to delivering five-star service to residents. The Lifestyle Assistant is responsible for greeting residents,fulfilling their requests, answering telephone inquiries, making reservations, and other duties as assigned.

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members.

• Communicate effectively in English with co-workers and management.
• Directly participatein operating a traditional 24-hour, seven days a week, luxury hotel-style residential operation.
• Answertelephone calls, taking and delivermessages as needed.
• Workin conjunction with all Lifestyle Team partnersincluding valet, housekeeping, security,pooland beach attendants.
• Be empowered to make decisions that directly affect the resident’s experience in a memorable and soulful fashion.
• After training, must display a working knowledge of emergency procedures so that talent and resident safety will be insured.
• Utilizethe radio/paging internal communication system used throughout the facility.
• Maintain confidentiality of internal and external resident information.
• Be familiar with all Standard Operating Procedures relating to the residential reception and concierge operations

Company Description

Auberge Beach Residences is Fort Lauderdale’s most extraordinary beachfront property. Come home to our elegantly modern take on relaxed beachfront living, where you’ll unwind by one of our multiple swimming pools or at our private beach club. Experience beachfront living like no other. It’s the comfort of a family summer house married with the sophisticated style and effortless quality of modern Fort Lauderdale. A perfect enclave to relax & re-energize with loved ones.

Qualifications

Required Qualifications

• A minimum of 2 years of hotel operations experience in a luxury setting
• Demonstrated track record of strong attention to detail and excellent communication skills.
• Must have a flexible schedule including holidays and weekends.
• The front desk will be staffed to provide services 24 hours a day, 7 days a week, therefore all applicants must be flexible and willing to work AM, MIDand PM shifts.
• THIS POSITION IS AN OVERNIGHT POSITION.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.