Overnight Legal Intake Representative Nashville

Internal Revenue Service; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in Nashville as a Legal Intake Customer Support representative. This in-office position requires strong communication skills to handle a high volume of client calls, respond with care, and fill out the necessary intake forms. With flexible schedules and salaries starting at $20 per hour for perfect attendance, this role provides an opportunity to make a real difference while enjoying various employee benefits.

Benefits

Employee Stock Ownership

Full Medical, Dental, and Vision Benefits

Paid Vacation

Traditional 401K with company matching

Free Life Insurance policy

Legal Assistance

Qualifications

• Must possess good verbal and written communication skills.
• Experience with customer service is a plus.
• Flexible schedule required including nights and weekends.

Responsibilities

• Respond to a high volume of phone inquiries and provide support.
• Fill out intake forms while conversing with clients.
• Maintain a professional demeanor and show empathy.

Skills

Verbal communication

Written communication

Active listening

Typing skills

PC/Computer skills

Education

High School Diploma or GED

Job description

Immediately hiring Legal Intake Customer Support in our Nashville location!

At Legal Intake Professionals, our customer support agents are dedicated professionals who excel at customer service and enjoy helping others. In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and more importantly-empathy! Can you provide superior customer service and a positive experience to callers and clients in a fast-paced environment? If so, this job is for you!

This is an in-office, overnight position.

Customer service experience is a plus but not required. We'll train you!

Your job will be receiving incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.

To be successful in this role, you must have:

• Good verbal and written communication skills, specifically: spelling, grammar, and diction
• A professional phone voice that shows customer care and concern
• Active-listening skills to ensure client information is gathered correctly and fully
• The ability to ask appropriate questions
• The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
• Accurate and fast typing skills
• PC/Computer skills in a Microsoft Windows environment
• A flexible schedule, including nights, weekends, and holidays
• A High School Diploma or GED, and must be 18 years of age

Our benefits for Full Time Employees include:

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Compensation: $20 / Hour with perfect attendance.

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered:

• Full Time, Overnight - 40 hours
  • 10pm-7am or
  • 11pm-8am
• You must be available to work a Saturday OR Sunday each week
• You must be very punctual with great attendance.

Training will last approximately three weeks, Monday-Friday, 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!