Overnight Laundry (Thursday to Sun)

Extended Stay America; Tewksbury (MA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Job summary

Extended Stay America is seeking a Night Guest Laundry Attendant to assist guests overnight, check in/out and manage laundry operations within the hotel. The role includes washing, drying, folding linens and maintaining dishware, while supporting breakfast setup and safety protocols.

The position involves stocking rooms, monitoring PAR levels, handling reservations and payments, and performing general housekeeping tasks as needed. Shift is 11:00pm to 7:00am with weekly pay and benefits.

Responsibilities

• Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
• Processes all laundry including staining, washing, drying and folding linens, terry, blankets, coverlets and shower curtains.
• Processes all dishware in compliance with company standards.
• Stocks housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure PAR levels.
• Processes reservations, registrations, payments, and departures per guidelines.
• Sets up and maintains grab-and-go breakfast per brand standards.
• Conducts daily property tours to inspect cleanliness and safety.
• Complies with all company policies including safety issues reporting, cash handling and key control.
• Assists with cleaning other hotel areas as needed and maintains overall hotel cleanliness.

Job description

POSITION PURPOSE AND SUMMARY

The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
• Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains.
• Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging.
• Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards.
• Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
• Sets up and maintains the grab and go breakfast in accordance with brand standards.
• Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards.
• Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control.

OTHER DUTIES

• Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Responsible for maintaining overall hotel cleanliness.
• And any other duties as requested by the management team.

The typical shift for this position is 11:00pm to 7:00am

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

COMPENSATION

Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.