Guest Services/ Laundry (3pm-11pm, 11pm-7am)

Extended Stay America; Ramsey (NJ); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-discc

Job summary

Extended Stay America is seeking a Night Guest Laundry Attendant to support guests overnight. You will assist with check-in/check-out per guidelines and manage laundry tasks, ensuring clean linens and prompt service.

You will answer phones, help with grab-and-go breakfast setup, and maintain hotel cleanliness while following safety procedures. The role operates 11:00pm to 7:00am, offering weekly pay and a supportive team environment.

Responsibilities

• Assists guests overnight with check-in/check-out and collects payments in line with company guidelines and procedures.
• Processes all laundry in compliance with company standards, including washing, drying, folding linens, towels, blankets, and shower curtains.
• Processes all dishware in compliance with company standards, including washing, drying, and packaging.
• Stocks housekeeping carts, cart rooms, and laundry rooms with products to maintain PAR levels in the building in line with brand standards.
• Handles reservations, registrations, payments, and departures in accordance with guidelines.
• Sets up and maintains the grab-and-go breakfast in accordance with brand standards.
• Conducts daily property tours to inspect cleanliness and manage trash and maintenance as per standards.
• Complies with all policies including safety, cash handling, and key control.
• Assists with cleaning areas of the hotel as assigned by the manager and maintains overall hotel cleanliness.

Job description

Overview

The Night Guest Laundry Attendant (NGLA) associates provide guests with a high-quality experience during overnight hours. The NGLA assists guests, including check-in/check-out in accordance with company guidelines and procedures, completes laundry responsibilities, answers phones, and ensures safety and security procedures are followed according to company standards.

Watch the A Day in the Life video for Night Guest Laundry Attendant: https://vimeo.com/showcase/5180017/video/347336392

Major / Key Job Duties

• Demonstrates and promotes a 100% commitment to providing the best possible experience for guests and associates.
• Assists guests overnight with check-in/check-out and collects payments in line with company guidelines and procedures.
• Processes all laundry in compliance with company standards, including treating stains, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
• Processes all dishware in compliance with company standards, including washing, drying, and packaging.
• Stocks housekeeping carts, cart rooms, and laundry rooms with appropriate products to maintain PAR levels in the entire building in compliance with brand standards.
• Processes reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
• Sets up and maintains the grab-and-go breakfast in accordance with brand standards.
• Conducts periodic daily tours of the property to inspect for cleanliness and to manage trash and maintenance in line with standards.
• Complies with all company policies and procedures, including prompt reporting of safety and security issues to the manager or appropriate authorities, cash handling, and key control.

Other Duties

• Assists with cleaning areas of the hotel as assigned by the manager, including front desk, breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Responsible for maintaining overall hotel cleanliness.
• Performs any other duties as requested by the management team.

The typical shift for this position is 11:00pm to 7:00am

Benefits

• Weekly Pay
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.