Overnight Janitorial Supervisor - TD Garden (Bi-Lingual Required)

UG2; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

UG2 is seeking a Janitorial Supervisor to join the TD Garden housekeeping team. The role centers on planning, organizing and directing the department to ensure top-tier guest satisfaction during events, with on-site scheduling provided weekly by management.

Responsibilities include staff training, supervision of shifts, staffing support, and maintaining safety and cleanliness standards. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Must have prior experience leading a housekeeping team.
• Demonstrates advanced housekeeping processes and procedures.
• Ability to manage schedules and coordinate staff across shifts.
• Fluent in English and Spanish is required.
• Proven customer service excellence in a facilities setting.

Responsibilities

• Train staff and manage daily housekeeping activities.
• Plan, organize and direct team to achieve client and guest satisfaction.
• Supervise shifts and staffing/work assignments.
• Manage, dispatch and close out work orders in 24/7 system.
• Conduct pre-event inspections of event spaces.
• Recruit, schedule and train new housekeeping staff.

Skills

Team leadership

Multitasking

Bilingual EN/ES

Cleaning tasks

Housekeeping processes

Supervising 15+ staff

Budget management

Customer service

Decision making

Stakeholder management

Self-motivated

MS Office

Organization

Communication

Flexible scheduling

Tools

Office software

Job description

Responsibilities

Seeking a

• Training staff
• Manage daily activities of the housekeeping department.
• Planning, organizing, and directing team members to ensure the highest degree of client and guest satisfaction.
• Supervision of the respective shifts of the housekeeping staff.
• Assisting with staffing & work assignments.
• Manage, dispatch and close out work orders in 24/7 WO management system.
• Conduct pre-event inspections of event spaces.
• Recruit, schedule, and train new housekeeping staff members.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within housekeeping department.
• Determine and maintain the department work schedule.
• Ensures the proper maintenance of all janitorial equipment.

Responsibilities

Seeking a Janitorial Supervisor to join our janitorial team at TD Garden. Schedule to be provided weekly by on-site management team depending on the events being performed that week. The schedule is event driven and revolves around the planned events that are held at the arena. Opportunities for additional overtime as well. This position will be responsible for assisting in planning, organizing and developing the overall operation of the housekeeping department in accordance with federal, state and local standards and guidelines while assuring the highest degree of quality guest care is maintained at all times. Other responsibilities include:

• Training staff
• Manage daily activities of the housekeeping department.
• Planning, organizing, and directing team members to ensure the highest degree of client and guest satisfaction.
• Supervision of the respective shifts of the housekeeping staff.
• Assisting with staffing & work assignments.
• Manage, dispatch and close out work orders in 24/7 WO management system.
• Conduct pre-event inspections of event spaces.
• Recruit, schedule, and train new housekeeping staff members.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within housekeeping department.
• Determine and maintain the department work schedule.
• Ensures the proper maintenance of all janitorial equipment.

Required Knowledge/Skills/Job Qualifications

• Previous experience managing a team of housekeeping employees.
• The ability to anticipate needs, change goals and direction quickly and multitask
• Bilingual – English & Spanish Required
• Working knowledge of project cleaning tasks including but not limited to carpet shampooing, stripping & refinishing floors, restrooms scrubbing, pressure washing & other items.
• Advanced knowledge of housekeeping process and procedures.
• Proven experience supervising housekeeping departments of 15+ employees.
• Ability to maintain a budget
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision-making skills ability
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Self-motivated with a strong sense of responsibility.
• Proficiency with general software applications.
• Demonstrated sound organizational, coordinating, and personal interface skills.
• Demonstrated excellent written and verbal communication skills.
• Must be flexible with working nights, weekends, and holidays.

MATERIAL AND EQUIPMENT USED

• Scrubbers, flits, pressure washers and other janitorial equipment.
• Office equipment: copier, computer/keyboard, telephone, and fax.

Required Experience

• Housekeeping Supervisor: 2 years

About Us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

We lead in our industry by understanding yours.

Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.

At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale.