Overnight Hybrid Digital Support Specialist

Avery Dennison; Arkansas; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Short-Term Disability

Job summary

Avery Dennison is seeking a Digital Support Coordinator in the United States to triage and resolve customer issues across print and digital media. You will handle first-line inquiries via email, chat, and phone, escalate complex cases, and maintain clear client communications.

The role requires a Bachelor's degree and 3–5 years of experience in customer service or technical support, with familiarity in Zendesk, SQL, KQL, and related tools.

Qualifications

• Bachelor's degree in business, marketing, IT, Computer Science, or a similar field.
• 3–5 years of related business experience and/or training, preferably in customer service or technical support.
• Experience with Zendesk, SQL, KQL, Application Insights, and Databricks is a plus.
• Exceptional client-facing communication skills with the ability to translate technical concepts clearly and professionally.

Responsibilities

• Hybrid schedule: Overnight shift (5:45 PM–6:00 AM CST, three consecutive nights per week, with alternating Saturdays as needed).
• Serve as the first point of contact for inbound support requests via email, chat, and phone within a strict SLA; triage and escalate as needed.
• Guide clients through troubleshooting and incident resolution while maintaining ownership of client communications.
• Document all issues in ticketing systems and contribute to knowledge base maintenance.
• Identify recurring issues and support daily operational tasks such as production tickets and inbox management.

Skills

Client-facing communication

Troubleshooting

Multitasking

Overnight shift availability

Education

Bachelor's degree in business/IT/CS/marketing

Tools

Zendesk

SQL

KQL

Application Insights

Databricks

Job description

Avery Dennison is seeking a Digital Support Coordinator in the United States to triage and resolve customer issues across print and digital media. You will handle first-line inquiries via email, chat, and phone, escalate complex cases, and maintain clear client communications.

The role requires a Bachelor's degree and 3–5 years of experience in customer service or technical support, with familiarity in Zendesk, SQL, KQL, and related tools.