Overnight Housekeeper I - Guest Experience Leader

Hotels and Resorts of Halekulani; Honolulu (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

Halekulani Corp. seeks a Housekeeper I-Overnight to enhance guest experiences by cleaning guest rooms, public areas, and outlets. Responsibilities include ensuring cleanliness, reporting maintenance issues, and providing amenities to guests to create a home-like atmosphere.

You will greet guests, maintain spotless work areas, and know departmental procedures. The role requires detail orientation, organization, and excellent guest relations.

Qualifications

• High school diploma or equivalent vocational training certificate.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.

Responsibilities

• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness, sanitation, and organization of work areas.
• Know departmental opening and closing procedures and daily staffing requirements.
• Maintain knowledge of correct maintenance, floor care and carpet maintenance.
• Anticipate guests’ needs and respond promptly and acknowledge all guests, regardless of busyness.
• Resolve guest complaints to ensure guest satisfaction.
• Use proper cleaning chemicals according to safety regulations.
• Report maintenance discrepancies and guest requests as needed.

Skills

Guest service

Attention to detail

Organization

Multitasking

Communication

Education

High school diploma

Job description

Halekulani Corp. seeks a Housekeeper I-Overnight to enhance guest experiences by cleaning guest rooms, public areas, and outlets. Responsibilities include ensuring cleanliness, reporting maintenance issues, and providing amenities to guests to create a home-like atmosphere.

You will greet guests, maintain spotless work areas, and know departmental procedures. The role requires detail orientation, organization, and excellent guest relations.