Overnight House Attendant

Hyatt Hotels; Town of Ithaca (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Ithaca is seeking a dedicated House Person for overnight shifts. The role involves maintaining cleanliness in public areas, assisting guests, and ensuring a high level of guest satisfaction. Ideal candidates should have previous housekeeping experience and a high school diploma. Join our team to contribute to a welcoming environment and uphold our sustainability standards.

Qualifications

• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Clean and maintain public hotel areas.
• Inspect assigned areas and perform cleaning tasks.
• Respond to guest inquiries and provide assistance.

Skills

Guest Service

Cleaning

Education

High school diploma

Job description

Overview

Opportunity: House Person

Clean and maintain public hotel areas according to established brand, guest service, and sustainability standards. This is an overnight shift.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of it in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up linen from hotel floors and transport it to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and provide assistance.
• Work as a room attendant during staffing shortages or peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High school diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending, and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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