Overnight Hotel Manager

Omni Hotels & Resorts; Louisville, Port Townsend (KY, WA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Overnight Manager to lead the overnight shift at a premier hotel in Louisville. This role is vital for ensuring smooth operations, supervising staff, and delivering exceptional guest experiences. You'll work closely with various departments, conduct training, and handle guest complaints, all while maintaining high standards of service. If you thrive in a fast-paced environment and possess strong leadership skills, this opportunity offers a chance to make a significant impact in a vibrant and dynamic setting. Join a team dedicated to excellence and hospitality.

Qualifications

• Minimum 2 years of supervisory experience in a hotel setting.
• Strong leadership and communication skills are essential.
• Ability to handle stressful situations and emergencies.

Responsibilities

• Oversee overnight operations ensuring all departments meet standards.
• Conduct training sessions for overnight staff on hotel operations.
• Handle and resolve guest complaints to maintain satisfaction.

Skills

Leadership Skills

Communication Skills

Problem-Solving

Organizational Abilities

Cash Handling

Education

2 years of supervisory/management experience in a hotel

1 year of Front Office or Guest Service experience

STAR certification

Food Handler certification

Tools

OPERA

Job description

Overview

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

The Overnight Manager will oversee the overnight shift, ensuring the hotel’s operations run efficiently. This role involves supervising, training, and supporting overnight staff, ensuring that all departments meet Omni Standards. The Overnight Manager works closely with the Directors of Front Office Operations, Loss Prevention, Housekeeping, and Rooms, as well as with the night staff to deliver superior service to guests. This role is crucial in ensuring smooth hotel operations during the overnight shift while providing a positive experience for both guests and staff.

Responsibilities

1. Oversee Overnight Operations: Ensure all hotel departments (front office, housekeeping, security, etc.) meet Omni Standards during the overnight shift.
2. Night Audit Leadership: perform and assist with Night Audit process at the Front Desk to ensure all audit functions are completed properly.
3. Complete and forward required paperwork in a timely manner.
4. Conduct training sessions to ensure all overnight staff are proficient in hotel operations, following Omni Standards.
5. Handle and resolve guest complaints promptly, maintaining a high level of guest satisfaction.
6. Be familiar with hotel computer systems for troubleshooting and training, ensuring proper operation of equipment and manual systems.
7. Ensure adherence to hotel and departmental policies and procedures, including safety protocols.
8. Maintain ongoing communication with department managers, provide feedback to other managers regarding staff performance, addressing any disciplinary issues.
9. Conduct weekly supply inventories to ensure adequate stock and complete rate discrepancy reports.
10. Block/assign arrivals for the next day (e.g., VIPs, special requests), prepare group information sheets, and perform check-outs with balance reports.
11. Ensure compliance with fire, security, and safety procedures.
12. Collaborate with the Loyalty Ambassador to track and service select guests.
13. Other duties as assigned by management.

Qualifications

1. Experience: Minimum 2 years of supervisory/management experience in a hotel. At least 1 year of Front Office or Guest Service experience, or completion of the Omni LID program. Previous experience in cash handling.
2. Skills: Strong leadership skills, with the ability to direct, develop, and motivate a team. Excellent verbal and written communication skills in English. Ability to work in a fast-paced environment and resolve issues quickly. Strong problem-solving, prioritization, and organizational abilities.
3. Ability to remain calm and professional in high-pressure or emergency situations. Ability to work well under pressure and manage multiple tasks simultaneously. Proficiency with hotel computer systems (OPERA experience preferred). Ability to perform basic mathematical calculations. Ability to move, lift, carry, push, or pull objects weighing up to 30 pounds. Ability to stand or walk for long periods during the shift and perform repetitive tasks, including using a telephone/computer.
4. Work Conditions: Must be able to handle stressful situations with poise and professionalism. Requires flexibility to respond to emergencies and changing guest or operational needs.
5. Requirements: Must be STAR certified. Must be Food Handler certified.