Overnight Guest Services Officer (Full-Time) - Hilton Orlando Buena Vista Palace

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks dedicated individuals for a security position. This role involves ensuring the safety and security of guests and property, responding to emergencies, and providing exceptional service. Ideal candidates will possess strong communication skills and a passion for guest service. Join a team that values integrity, teamwork, and leadership, and be part of a company that has set the standard for hospitality excellence for nearly a century. This is an exciting opportunity to contribute to a welcoming environment while growing your career in a supportive atmosphere.

Benefits

Access to pay through DailyPay

Medical Insurance Coverage

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program

Debt-free education access

Career growth and development

Recognition and rewards programs

Qualifications

• Previous guest/customer facing security experience required.
• Excellent communication and guest service skills are essential.

Responsibilities

• Patrol hotel and property to identify safety and security risks.
• Respond to emergencies and guest inquiries in a timely manner.
• Write reports and document incidents accurately.

Skills

Guest service skills

Communication skills

Security experience

Job description

Job Description

Ideal candidates for this position will have previous guest/customer facing security experience, as well as excellent communication and guest service skills.

Shift Pattern: overnight (10:30 pm to 7 am) - full availability and weekend availability required

Pay Rate: $20.72 per hour

The Benefits:

1. Access to your pay when you need it through DailyPay
2. Medical Insurance Coverage – for you and your family
3. Go Hilton travel discount program
4. Supportive parental leave
5. Matching 401(k)
6. Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
7. Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
8. Career growth and development
9. Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

1. Patrol the interior and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks, and undesirable conditions.
2. Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
3. Initiate preliminary investigations into incidents, as needed.
4. Write reports and ensure accuracy of necessary documentation, as needed.
5. Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!