Overnight Guest Services Officer – Front Office

Hyatt Hotels Corporation; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hotel brand as an Overnight Guest Services Officer, where you will play a crucial role in delivering exceptional customer service. This position offers a unique opportunity to work in a vibrant team, ensuring guests feel at home during their stay. With a focus on personal growth and career advancement, the role emphasizes the importance of creating memorable experiences for guests. Enjoy benefits such as discounted accommodation, complimentary meals, and generous paid time off. If you are passionate about hospitality and eager to make travel more human, this is the perfect opportunity for you.

Benefits

Complimentary accommodation at Hyatt properties

Discounted food & beverage

Employee assistance program

Generous paid time off

Discounted onsite car parking

10% discount with NIB Health insurance

Qualifications

• Previous experience in fast-paced hotel operations or reservations.
• Exceptional interpersonal and communication skills.

Responsibilities

• Ensure high standards of customer service during check-in and check-out.
• Handle arrival and departure records efficiently.

Skills

Customer Service Skills

Interpersonal Skills

Time Management

Multi-tasking

Communication Skills

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Overnight Guest Services Officer – Front Office

Park Hyatt Park Hyatt Melbourne AU - VI - Melbourne

Front Office

Hourly/Entry Level Employee

Full-time

Local

Summary

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us:

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance

About the role:

As the Overnight Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation and check-in of arriving guests, receiving payments, posting transactions and check-out of departing guests.

Working in a team of 4, you will be supporting the Overnight Assistant Manager and Front Office Manager to manage the overnight operations of the hotel in order to achieve our purpose.

Some of the responsibilities include:

• To handle all arrival and departure records
• To perform cashiering duties as required concerning foreign currency exchange, payments, charges and checking out
• To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
• To assist in maintaining a high level of security for guests, staff and hotel property and to be fully conversant with all emergency procedures.
• To ensure that all public and back-of-house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

Qualifications

• Previous work experience in a similar fast-paced hotel operations or reservations environment
• Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
• Superior customer service skills along with excellent service resolution skills
• The capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/ roster, including public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed

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