Overnight Guest Services Attendant (Bellperson/Valet Attendant)

Four Seasons Hotels and Resorts; East Palo Alto (CA); On-site; USD 1,000; Full time

Job summary

Join a leading luxury hotel as an Overnight Guest Services Attendant. You will create inviting experiences for guests, manage luggage, and ensure exceptional service. This full-time role offers opportunities for career growth and a supportive team environment.

Benefits

Medical, dental, and vision insurance

Holiday, vacation, and sick pay

401k participation with company matching

Complimentary stays at Four Seasons worldwide

Free employee meals

Complimentary dry cleaning of uniforms

Free employee parking

Qualifications

• Experience in luxury hotel/restaurant preferred.
• Requires reading, writing and oral proficiency in English.

Responsibilities

• Greets guests and delivers luggage during overnight hours.
• Handles guest interactions with professionalism and hospitality.
• Assists with In Room Dining delivery and housekeeping items.

Skills

Hospitality

Customer Service

Flexibility

Multi-tasking

Education

Work Authorization Document

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for an Overnight Guest Services Attendant (Full Time)

Basic Purpose:

Creates an engaging and inviting arrival experience for all guests and patrons by welcoming them to the Hotel and safely parking their car in the Hotel garage. Assist with luggage and deliveries to guest rooms and provide a fond farewell for departing guests at the Hotel.

Essential function of the job:

• Greets all guests and delivers luggage to room upon check-in during overnight hours, picks up luggage from room upon departure, moving the luggage to storage or the front drive. Maintains proper records of deliveries and pickups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries in connection with hotel services, directions, hours of operations, key hotel personnel, in-house events, directions, etc.
• Assist the Concierge and Front Desk with deliveries, tasks and special requests.
• Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Pick up vehicles when requested in a timely manner. Yields to pedestrians.
• Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with location of vehicle when parked. Deposits key and ticket in Bell closet.
• Performs errands for guests and the hotel that may require local travel off of the hotel property.
• Assists with preparation and delivery of In Room Dining delivery and housekeeping items during Overnight shift.
• Other duties and projects as assigned
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works Harmoniously and professionally with co-workers and supervisors.

Qualifications and Skills:

• Experience in luxury hotel/restaurant preferred.
• Must be flexible with schedule – Able to work weekdays, weekends, holidays.

• Requires reading, writing and oral proficiency in the English language.
• Clean driving record and valid Driver’s License required.
• Ability to lift/carry the luggage and pull luggage carts - 100% of shift is mobile.
• Ability to multi-task in high volume and demanding environment.
• Must provide work authorization document - proof of eligibility to work in the United States of America

What to Expect:

• Hourly rate $25.12
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Holiday, vacation, and sick pay
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Complimentary dry cleaning of employee uniforms
• Free employee parking

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf