Overnight - Guest Service Representative

SP Plus Corporation; Carolina (PR); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP Plus Corporation is seeking a Guest Service Representative to warmly welcome guests at our parking locations and assist with valet operations. You will handle payments, answer phones, and provide directions while maintaining a neat appearance and professional demeanor.

The role requires clear English communication, an 18+ age, and the ability to work outdoors in varying conditions. Training and tips are included as part of the compensation package.

Qualifications

• Ability to smile, acknowledge, greet and extend a warm welcome to each customer.
• Ability to maintain high standards of cleanliness and personal appearance.
• Clear and effective English communication, both written and spoken.
• Must be at least 18 years old with a professional demeanor.
• Ability to work outdoors and withstand temperature changes.

Responsibilities

• Greet guests entering or exiting the facility with five-star service.
• Collect valet parking fees using the latest parking software.
• Answer phones and assist guests with directions and inquiries.

Skills

Customer service

English proficiency

Professional appearance

Communication

Tools

Parking software

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

What do I do as a Guest Service Representatives?

As our newest team member will be an integral part of the warm welcome and fond farewell process.

Some duties include:

• Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
• Collecting valet parking fees using latest technology, parking software.
• Answering phones with a smile.

Notes:

This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.

This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.

Qualifications

….But wait!

Let’s be sure you possess these minimal requirements first!

Are you Neat, Clean and Polite? It’s our company motto!

Essential Qualifications:

• Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
• Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
• Ability to communicate effectively in English in both written and oral forms.
• Must be at least 18 years of age.
• Must have a professional appearance and demeanor.

Physical requirements:

• Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
• Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
• Ability to manually calculate rates offhand, without the help of a calculator or fee computer
• Ability to work outside and withstand extreme temperatures
• Ability to use hands and arms in repeated motions (making change, punching clock, etc.)

Classification:

Non-exempt

Hourly Wage

Salary Range: $12.00 - $12.50 per hour (+ tips)

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ Hospitalityis an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, inall job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitalitydoes not tolerate harassment of or retaliation against any employee or applicant on the basis of thesecharacteristics, or because the individual exercised his or her EEO rights.

*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: [e-mail].

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-PR-CAROLINA