Overnight Guest Service Agent - Signia by Hilton Atlanta

Hilton Worldwide, Inc.; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as an Overnight Guest Service Agent at Signia by Hilton Atlanta. You will be responsible for welcoming guests, managing check-ins and check-outs, and ensuring customer satisfaction. This full-time role requires flexibility and strong communication skills, with a focus on providing exceptional service. Enjoy competitive pay and a range of benefits designed to support your career growth and well-being.

Benefits

Access to pay through DailyPay

Medical insurance for you and your family

Mental health resources

Paid time off (PTO)

Go Hilton travel discount program

Parental leave

Matching 401(k)

Employee stock purchase program at 15% discount

Debt-free education options

Career growth and development opportunities

Qualifications

• Previous Hilton experience preferred.
• Open availability required for overnight shifts.

Responsibilities

• Greet guests and complete registration.
• Assist with check-out and handle payments.
• Respond to guest requests and resolve issues.

Skills

Communication

Hospitality

Flexibility

Tools

OnQ

Job description

Job Description - Overnight Guest Service Agent - Signia by Hilton Atlanta (HOT0BMHC)

Job Number:

HOT0BMHC

The ideal candidate will have previous Hilton experience, OnQ experience, good communication skills, and be open and flexible with prior hospitality experience.

Shift Pattern: Overnight role between 9pm - 7:30am; open availability required.

Pay Rate: $17.00 per hour

The Benefits:

• Access to your pay when needed through DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid time off (PTO)
• Go Hilton travel discount program
• Parental leave
• Matching 401(k)
• Employee stock purchase program at 15% discount
• Debt-free education options
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary depending on property-specific terms and conditions.

What will I be doing?

• Greet guests, complete registration, input and retrieve information, confirm guest details, select rooms, code electronic keys, promote marketing programs, and provide directions or assistance.
• Assist with check-out, handle payments, process credit/debit cards, convert foreign currency, and manage gift certificates and cards.
• Maintain knowledge of hotel offerings, room categories, rates, packages, and local area information to answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest requests and resolve issues promptly and courteously.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Relay messages and information to guests efficiently.

What are we looking for?

Hilton values demonstrate our commitment to excellence: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. We also seek attributes such as quality, productivity, and customer focus.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, known for luxurious hotels and exceptional service. Our vision is to fill the earth with the light and warmth of hospitality, and our team members are central to creating memorable experiences worldwide.

Schedule

Full-time

Job categories

Guest Services, Operations, and Front Office