Overnight Grocery Clerk 685

Kroger-54356a7; Birmingham (MI); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Kroger is seeking a department associate to deliver outstanding customer service and help maintain a safe, clean store environment. You will assist the department manager in meeting sales and profit goals while upholding the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role involves helping customers with product questions, showcasing items, and ensuring freshness and correct labeling throughout the department.

Qualifications

• Provide excellent customer service and knowledge of department offerings.
• Promote safety and sanitation in a fast-paced retail environment.
• Assist department manager to achieve department goals and maintain QA standards.

Responsabilités

• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products in the department and suggest items to customers.
• Offer product samples to help customers discover new items and respond to inquiries.
• Inform customers about grocery specials and available stock.
• Ensure products are fresh, correctly labeled, stocked, and within sell-by dates.
• Report discrepancies in product ordering/shipping to the department manager.
• Maintain safety procedures, temperature logs and proper storage conditions.
• Assist with inventory control and housekeeping to keep the department clean and organized.

Description du poste

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.