Overnight General Office Clerk

Florida Digestive Health Specialists, LLP; Sarasota, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Florida Digestive Health Specialists, LLP is seeking an Office Administrator to oversee the administrative, clinical support, and business operations of our care center. You will lead on-site operations, ensure regulatory compliance, and supervise staff to deliver exceptional patient experiences.

The role requires 3–5 years in healthcare administration, a preferred Bachelor’s degree, and strong proficiency in EMR and billing workflows.

Qualifications

• 3–5 years in healthcare practice management or office administration
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field preferred
• Strong knowledge of medical office operations, billing workflows, and patient services
• Understanding of revenue cycle workflows (front-end and back-end)
• Proficiency in EMR and practice management systems; change management or process improvement is a plus

Responsibilities

• Oversee daily administrative, clinical support, and billing operations for the care center.
• Ensure FDHS policies, procedures, and standards are followed.
• Monitor patient flow, scheduling, and office functionality to optimize productivity.
• Provide on-site leadership and decision-making support.
• Supervise, train, coach, and develop office staff.
• Conduct evaluations and address performance concerns with HR.
• Provide coverage during staff absences to ensure continuity.
• Serve as liaison between providers and corporate departments and third-party vendors.
• Maintain high standards of customer service and patient experience.
• Address patient complaints promptly and professionally.
• Oversee accounts receivable and daily charge/reconciliation reports.
• Oversee accounts payable and vendor payments.
• Identify trends and communicate findings to leadership.
• Support special projects and operational improvements.

Skills

Office management

Healthcare operations

Staff supervision

Revenue cycle

EMR systems

Education

Bachelor's degree in Business Administration or Healthcare Administration

Tools

Microsoft Office

EMR software

Practice management systems

Job description

Lakewood Ranch, Florida - with a satellite office in Parrish, FL

Build a rewarding career with Florida Digestive Health Specialists (FDHS), Florida's largest physician‑owned gastroenterology practice. Since 2011, we've been dedicated to delivering exceptional digestive healthcare through compassionate patient care, clinical excellence, and advanced research. With more than 30 locations statewide and many physicians recognized as Castle Connolly Top Doctors , you'll join a collaborative team known for excellence, where your contributions are valued, your professional growth is supported, and your work makes a meaningful impact. Come grow with us and help shape the future of digestive healthcare.

As we continue to grow, we are seeking a skilled Office Administrator to join our team and support our mission.

Description: The Office Administrator is responsible for overseeing the administrative, clinical support, and business operations of the care center. The Office Administrator serves as the on‑site operational leader, ensuring efficient workflows, regulatory compliance, strong staff performance, and an exceptional patient experience.

Practice Operations Management

• Oversee daily administrative, clinical support, and billing operations for the care center.
• Ensure consistent implementation of FDHS policies, procedures, and operational standards.
• Monitor patient flow, scheduling efficiency, and overall office functionality to optimize provider productivity and patient satisfaction.
• Provide on‑site leadership and decision‑making support.
• Supervise, train, coach, and develop office staff, including front desk, clinical support, and administrative personnel.
• Conduct performance evaluations, provide ongoing feedback, and address employee performance or conduct concerns in partnership with HR.
• Provide coverage during staff absences as needed to ensure continuity of operations.
• Serve as the primary administrative liaison between providers and corporate departments and third‑party revenue cycle and credentialing companies.
• Ensure high standards of customer service and positive patient experience.
• Address patient complaints or concerns promptly and professionally.

Financial & Reporting Oversight

• Monitor And Review Key Operational And Financial Reports, Including
• Accounts Receivable (A/R)
• Daily charge and reconciliation reports
• Oversee accounts payable activities, including daily deposits, expense verification, and timely vendor payments.
• Identify trends, risks, or opportunities for improvement and communicate findings to leadership.

Compliance & Risk Management

• Ensure compliance with all FDHS policies and applicable federal and state regulations, including HIPAA, OSHA, Medicare, and other healthcare regulations.

Projects & Continuous Improvement

• Assist with special projects, growth initiatives, and operational improvements aimed at increasing efficiency, quality, and patient satisfaction.
• Support implementation of new processes, systems, or company‑wide initiatives at the practice level.

• Minimum 3–5 years of healthcare practice management or office administration experience , preferably in a multi‑site environment.
• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is preferred.
• Strong knowledge of medical office operations, billing workflows, and patient services.
• Strong understanding of revenue cycle workflows (front‑end and back‑end).
• Proficiency in Microsoft Office Suite.
• Proficient in electronic medical record (EMR) systems and practice management systems; Background in change management or process improvement is a plus.

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.