Overnight Full-Time Support Staff

Jobtailor; Mather (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking a residential program support staff member in California to explain rules, coordinate daily routines, and ensure safety for residents. You will de-escalate crises, maintain logs, and collaborate with on-site staff while handling housekeeping and clerical duties.

CPR/First Aid within 90 days and a CA driver’s license are required. This role emphasizes teamwork, flexibility in hours, and compassionate engagement with residents facing homelessness, substance use, and

Qualifications

• Ability to communicate and comprehend oral and written instructions.
• General knowledge of homelessness, substance abuse, young adults, minorities, and persons with disabilities
• Ability to use interventions for clients with varying needs and functioning levels
• Flexibility to work irregular hours
• Willingness to function as a team member
• CPR and First Aid training within 90 days of employment, with recertification as necessary
• Annual TB testing
• Valid California driver’s license required to operate VOA vehicles
• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crises and assist in emergencies
• Organizational skills
• Analytical and decision-making ability
• Ability to lift and move up to 25 pounds
• Ability to safely maneuver a client’s weight distribution in an emergency
• Ability to stand, walk, bend, stoop, and sit frequently
• Ability to kneel occasionally

Responsibilities

• Explain program rules and regulations to residents and facilitate observance of the rules
• Coordinate meals, sleeping assignments, showers, laundering, and daily routines
• Provide awake overnight shift coverage and maintain grounds security
• Conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance to clients and co-workers
• Maintain daily statistical reports, shift logs, observation logs, and incident reports
• Perform housekeeping, maintenance, room preparation, and cleanliness tasks
• Respond to client questions and concerns
• Perform clerical duties including answering telephones, recording messages, and filing
• Maintain clear communication with residents and program staff
• Support staff in implementing resident assistance plans and model positive behavior
• Monitor client concerns, program security, equipment, and supplies
• Communicate with on-site staff, management, service providers, and government program representatives
• Assist with orientation and training of new employees
• Support program development and maintain knowledge of fire, safety, and health standards
• Attend staff meetings and assigned training seminars and complete required certifications

Skills

Communication skills

Teamwork

Crisis management

Organizational skills

Analytical abilities

Decision-making

Flexibility

De-escalation

Education

CPR Certification

First Aid Certification

Annual TB Testing

Tools

Computer skills

Job description

• Explain program rules and regulations to residents and facilitate observance of the rules
• Coordinate meals, sleeping assignments, showers, laundering, and daily routines
• Provide awake overnight shift coverage and maintain grounds security
• Conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance to clients and co-workers
• Maintain daily statistical reports, shift logs, observation logs, and incident reports
• Perform housekeeping, maintenance, room preparation, and cleanliness tasks
• Respond to client questions and concerns
• Perform clerical duties including answering telephones, recording messages, and filing
• Maintain clear communication with residents and program staff
• Support staff in implementing resident assistance plans and model positive behavior
• Monitor client concerns, program security, equipment, and supplies
• Communicate with on-site staff, management, service providers, and government program representatives
• Assist with orientation and training of new employees
• Support program development and maintain knowledge of fire, safety, and health standards
• Attend staff meetings and assigned training seminars and complete required certifications

Requirements

• Ability to communicate and comprehend oral and written instructions
• Ability to provide services without ethnic or social prejudices
• General knowledge of issues related to homelessness, substance abuse, young adults, minorities, and persons with disabilities
• Ability to use interventions for clients with varying needs and functioning levels
• Flexibility to work irregular hours
• Willingness to function as a team member
• Computer skills preferred but not required
• CPR and First Aid training within 90 days of employment, with recertification as necessary
• Annual T.B. testing
• Valid California driver’s license required to operate VOA vehicles
• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crises and assist in emergencies
• Organizational skills
• Analytical and decision-making ability
• Ability to lift and move up to 25 pounds
• Ability to safely maneuver a client’s weight distribution in an emergency
• Ability to stand, walk, bend, stoop, and sit frequently
• Ability to kneel occasionally

Core Competencies

Demonstrates strong communication and organizational skills while providing crisis intervention and support to clients. Maintains compliance with safety and health standards, and effectively collaborates with team members to implement resident assistance plans.

Highest-signal resume keywords

• Crisis De-Escalation
• CPR and First Aid Certification
• Communication Skills
• Organizational Skills
• Knowledge of Homelessness and Substance Abuse

ATS Optimization Keywords

Hard Skills

• Statistical Reporting
• Clerical Duties
• Housekeeping
• Maintenance Tasks
• Emergency Assistance
• Client Monitoring
• Safety Checks
• Orientation and Training
• Incident Reporting
• Flexibility in Work Hours

Soft Skills

• Teamwork
• Analytical Ability
• Decision-Making
• Interpersonal Skills
• Crisis Management

Certifications & Qualifications

• CPR Certification
• First Aid Certification
• Annual T.B. Testing

Industry Keywords

• Homelessness
• Substance Abuse
• Young Adults
• Disabilities
• Safety Standards

Tools & Technologies

• Computer Skills