Overnight Front Office Supervisor - Conrad Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking an Overnight Front Office Supervisor to join their dynamic team at a luxurious new hotel in Orlando. This role is pivotal in ensuring exceptional guest experiences, managing Front Office operations, and leading a dedicated team. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to excellence. Join a company that values innovation, integrity, and teamwork, and be part of a legacy that creates memorable experiences for guests while enjoying a range of benefits that support your personal and professional growth.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off

Go Hilton travel program

Debt-Free Education

401K plan and company match

Employee stock purchase program

Career growth and development

Recognition and rewards programs

Qualifications

• Strong leadership skills and ability to manage a team effectively.
• Excellent guest service skills with a focus on resolving issues.

Responsibilities

• Supervise Front Office operations and ensure outstanding guest service.
• Assign work and monitor team member performance in daily tasks.

Skills

Guest Service

Team Leadership

Problem Solving

Communication

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description

Job Number:

Overnight Front Office Supervisor - Conrad Orlando (

Job Number:

HOT0BGOW )

Work Locations

: Conrad Orlando 1 N. Jacaranda St Orlando 32836

Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton’s luxury portfolio is open in Orlando.

As one of the most celebrated openings of 2024, be part of the legacy as the Overnight Front Office Supervisor!

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Why join the Conrad brand?

The modern luxury concept empowers you to deliver:

• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace, and in-room dining.

Classification: Full-Time

Shift: Overnight – must be available to work weekdays, weekends, and holidays.

As an Overnight Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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Job:

Job:

Guest Services, Operations, and Front Office