Overnight Front Desk Supervisor

Four Seasons Hotels and Resorts; Carlsbad (CA); On-site; Full time

Job summary

Join a leading hospitality brand as an Overnight Front Desk Supervisor at Four Seasons Residence Club in Carlsbad, California. This role is crucial for overseeing front desk operations and ensuring exceptional guest experiences during the night shift. You'll lead a dedicated team while providing outstanding service to our guests.

Benefits

401(k) Retirement Savings Plan

Excellent training and development opportunities

Exclusive discount and travel programs

Complimentary dry cleaning for uniforms

Complimentary employee meals

Qualifications

• Previous experience in front office operations.
• Overnight experience required.
• Supervisory skills preferred.

Responsibilities

• Oversee front desk operations ensuring exceptional guest service.
• Supervise Front Office staff and develop schedules.
• Respond to emergencies and maintain privacy management.

Skills

English proficiency

Supervisory skills

Problem-solving

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role

At Four Seasons Residence Club Aviara, the Overnight Front Desk Supervisor oversees front desk operations, ensuring exceptional guest service and seamless check in/check out processes. This role involves addressing guest inquiries and emergencies, and maintaining a secure and welcoming environment throughout the night.

What you will do:

Decision Making and Problem Assessment:

• Act independently and without prior approval with full authority within his/her scope to ensure compliance with all Four Seasons’ policies and procedures.

• Assess problems and owner/guest complaints, making quick decisions for the best for the best interests of guests and the Residence Club.

Staff supervision and Management:

• Supervise Front Office staff, evaluating, disciplining, and giving direction.

• Develop work schedules for effective staffing, ensuring operational efficiency within specific labor standards.

Training and Communication:

• Develop and participate in training programs, conduct seminars for the growth of the Front Office staff and concentrate on staff development.

• Maintain high morale, minimize turnover.

• Hold staff meeting and ensure effective communication between Front Office and all departments as well as within the Front Office.

Emergency response:

• Respond properly in any Residence Club emergencies or safety situations.

• Direct employees and guests in any emergency situation and administer first aid when called upon.

Privacy and Confidentiality Management:

• Handle delicate situations, prioritizing owner/guest and the Residence Club’s privacy.

Strategic Business Leadership:

• Manage Front Office as a business endeavor, maximizing occupancy, revenue and average transient rate, as well as minimizing owner/guest relocations.

• Participate in forecasting, evaluate daily room revenue and labor in comparison to business activity to maintain inventory control on supplies, to ensure accuracy, uniformity, and correct accounting practices for the Guest Experience Concierge.

Additional Responsibilities:

• Understand and practice the local and federal laws and regulations as they affect the Residence Club’s employees and owner/guests.

• Prepare special reports, handle projects and perform other tasks as directed by the Residence Club’s management.

• Lead by exemplifying the standards set by Four Seasons.

What you bring:

• Reading, writing, and oral proficiency in the English language

• Previous experience in front office operations

• Overnight experience

• Supervisory skills preferred

What we offer:

• Hourly Rate: $25.75

• 401(k) Retirement Savings Plan

• Excellent training and development opportunities

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Schedule & Hours:

• Full time

• Overnight, weekends, and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf