Overnight Front Desk Officer

Niseko Tourism; Friendly (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Niseko Tourism is seeking an Overnight Front Desk Officer to ensure seamless operations during the night shift. This key role involves managing guest check-ins, processing transactions, and providing support to ensure an excellent hospitality experience. Successful candidates will have prior hospitality experience and be fluent in Japanese, with conversational English as a bonus. The position offers competitive monthly compensation in a friendly and supportive team environment.

Benefits

Staff accommodation in central Hirafu

Free winter shuttle between staff housing and hotel

Lunch discounts at partner venues

Winter heating allowance

Paid time off with additional holiday benefits

Relocation support

Commuting allowance

Annual health checkup and flu vaccination

Full social insurance coverage

Retirement plan

Qualifications

• Previous experience in front desk or hospitality operations.
• Basic knowledge of accounting and handling transactions.

Responsibilities

• Manage overnight front desk operations and guest needs.
• Handle cash, credit card, and other daily transactions.
• Assist with guest enquiries and emergency situations.

Skills

Fluent in Japanese

Conversational English

Detail-focused

Ability to work under pressure

Flexible and team-oriented

Education

Visa status permitting work in Japan

Valid driver’s license in Japan or international driving permit

Job description

We are seeking a dedicated Overnight Front Desk Officer to manageovernight front desk operations and ensure a seamless hospitality experiencefor owners and guests at Setsu Niseko. This position plays a key role insupporting the team while ensuring guest needs are met during the night shift.

• Handle check-ins and check-outs during the overnight shift
• Process cash, credit card, and other daily transactions
• Review guest folios to ensure charges are correct
• Reconcile daily transactions and ensure accuracy
• Roll over the date in the Front Office System
• Prepare for next day's departures and arrivals
• Assist with guest enquiries and requests
• Handle emergency situations as needed

About you

Qualifications:

• Previous experience in front desk or hospitality operations (preferably in a hotel or resort)
• Visa status permitting work in Japan (Visa sponsorship available for the right candidate)
• Basic knowledge of accounting and handling transactions
• Valid driver’s license in Japan or international driving permit

Competencies or skills :

• Fluent in Japanese, conversational English is a plus
• Good at numbers and detail-focused
• Ability to stay calm, work efficiently under pressure, flexible and team-oriented

Offer

• ¥230,000–¥280,000 per month + annual discretionary bonus

Additional benefits include:

• Staff accommodation in central Hirafu (from ¥800/night)
• Free winter shuttle between staff housing, hotel, and Kutchan
• Lunch discounts at partner venues
• Winter heating allowance (¥10,000/month– previously offered)

Culture & Community

• Annual company event
• Friendly, international team atmosphere
• Free coffee and tea in staff break room

Work Hard, Play Hard

• Season lift pass for Grand Hirafu & Hanazono (valued over ¥100,000) provided for you and your family
• Hanazono perks year-round — enjoy staff discounts on winter ski lessons, gear rentals, and retail, plus green season activities like rafting, ziplines, golf, and more. Family and friends also receive special discounts.

Time to Rest & Recharge

• Paid time off: 10 days after 6months, rest follows according to labor laws
• Birthday leave: 1 day off during your birthday month
• Marriage benefit: 5 days of paid honey moon leave and a celebration cash bonus
• Holiday recovery: Work a nationalholiday during peak winter? You can take that day off later in the year
• Seasonal flexibility: Many team members take extended vacations during the green (summer) season
• Special leave for life events (e.g.,child birth, leave for family loss, child’s wedding, etc.)

Start Fresh, On Us

• Relocation support up to ¥200,000(outside Hokkaido) or ¥100,000 (within Hokkaido)

Additional Support & Security

• Commuting allowance (¥20/km from2km+, up to ¥45,000/month)
• Annual health checkup and flu vaccination
• Full social insurance: health, pension, employment, and accident coverage
• Retirement plan (after 10 years of service)

For company reference, please see our websites :