Overnight Front Desk Associate

Planet Fitness; Town of Islip (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is looking for an Overnight Front Desk Associate to join their dynamic team. In this role, you'll provide stellar customer service, ensuring every member feels welcomed in a Judgement Free Zone. Your responsibilities will include greeting members, assisting with inquiries, and maintaining a clean and safe environment. With a focus on community and member satisfaction, this position offers a chance to be part of a supportive team that values integrity and respect. Join a company that prioritizes health and wellness while offering competitive pay and a range of benefits!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Free Black Card Membership

Employee Discounts

Flexible Spending Accounts

Qualifications

• 6-12 months of customer service experience preferred.
• Must be willing to become CPR/AED Certified.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle membership-related functions such as sign-ups and cancellations.
• Maintain cleanliness and sanitation of all club areas.

Skills

Customer Service

Communication Skills

Problem-Solving

Reliability

Punctuality

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

Join to apply for the Overnight Front Desk Associate role at Planet Fitness

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

Characteristics that will make you a perfect match for our Overnight Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Overnight Front Desk Associate Role

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities include:

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in.
• Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updates, cancellations, and billing.
• Conduct prospective member calls and tours to assess their needs.
• Execute retail transactions and drive sales goals.
• Maintain cleanliness and sanitation of all equipment and amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, stocked, and clutter-free following routine schedules.
• Perform regular walk-throughs to address safety, cleanliness, and maintenance issues promptly.

Compensation & Benefits

• Hourly pay ranges from $17.00 to $18.00. Pay may vary based on factors unrelated to protected classes.
• Benefits include medical, dental, vision insurance; disability; life insurance; 401(k); flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership. Some benefits are for full-time employees only.

Qualifications

• 6-12 months of customer service experience preferred.
• Must be 18 years or older.
• Willing to become CPR/AED Certified (training provided).
• Basic computer skills.

Physical Demands

• Standing and moving throughout the club during shifts.
• Communicating in person or on the phone.
• Ability to lift up to 75 pounds.
• Exposure to cleaning chemicals.
• Frequent cleaning and sanitizing tasks.
• Moving, bending, and twisting as needed.

Additional Reasons to Join

• Health insurance options, retirement plans, and more.
• Employee discounts, team events, and reimbursements.

Health and safety are everyone's responsibility. Follow all policies, report unsafe conditions, and work safely.