Overnight Front Desk Associate

Planet Fitness; Essex Junction (VT); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant fitness community as an Overnight Front Desk Associate, where your role is crucial in creating an exceptional member experience. This position involves greeting members and guests, handling front desk activities, and ensuring the cleanliness of the club. With a focus on customer service, you'll interact positively with members while maintaining a welcoming environment. If you have a passion for fitness, an upbeat attitude, and enjoy working in a dynamic setting, this is the perfect opportunity for you to thrive and make a difference in people's lives as they pursue their health and fitness goals.

Qualifications

• Must be 18 years or older with a passion for fitness.
• Exceptional customer service skills and basic computer knowledge.

Responsibilities

• Greet and assist members and guests with exceptional service.
• Handle front desk activities and maintain club cleanliness.
• Complete nightly cleaning tasks and manage member check-ins.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Communication Skills

Punctuality

Reliability

Empathy

Education

High School Diploma or equivalent

Job description

Job Summary

The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will be responsible for closing that day’s shift for that business day and cleaning all locker rooms, including toilets, sinks, and showers, disposing of all trash in the receptacles, and vacuuming and mopping all club floors.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.
8. Complete all nightly cleaning tasks.

Qualifications/Requirements

1. Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.
2. Customer service background preferred.
3. Basic computer proficiency.
4. A passion for fitness and health.
5. Upbeat and positive attitude!
6. Punctuality and reliability is a must.
7. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
8. Strong listener with the ability to empathize and problem solve.
9. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Ability to work 3rd shift (overnights).
4. Must be able to occasionally lift up to 50 lbs.
5. Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.