Overnight - Front Desk Agent - ZYREA

InterContinental Hotels Group; Huntsville (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel brand seeks a Front Desk Agent to provide excellent service to guests. Responsibilities include managing check-ins/outs, handling transactions, and addressing guest needs while ensuring a positive experience. Candidates should possess strong communication skills, problem-solving abilities, and flexibility to work various shifts.

Benefits

Competitive salary

Hotel discounts

Training opportunities

Qualifications

• Flexibility to work various shifts, including weekends and holidays.
• At least one year of experience in a front desk or guest service role is preferred.

Responsibilities

• Check-in and check-out hotel guests in a timely manner.
• Manage guest bookings and provide local insights.
• Handle guest inquiries and concerns effectively.

Skills

Communication

Problem-Solving

Fluency in local language

Education

High School Diploma or equivalent

College Degree

Job description

This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities, and inform them about ways to enhance their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Follow safety procedures, report incidents, and wear protective gear as needed to ensure safety.

Maintain a professional appearance and represent our brand positively.

Stay informed about daily events and activities.

Assist colleagues with ad-hoc duties as needed.

What We Need from You –

Our hotel operates 24/7, so flexibility to work various shifts, including weekends, evenings, and holidays, is essential.

Excellent communication skills to address guest concerns and compliments effectively.

Strong problem-solving skills to turn issues into positive experiences.

Fluency in the local language; additional languages are a plus.

Proficiency in reading, writing, basic math, and computer skills.

Flexibility to work night, weekend, and holiday shifts.

A high school diploma or equivalent is required; a college degree is a plus.

At least one year of experience in a front desk or guest service role is preferred.

Physical strength to lift, push, and pull objects up to 50 lbs (23 kg), including bending and kneeling.

What we Offer ─

Competitive salary and benefits, including hotel discounts and training opportunities.

Join the global IHG family, where teamwork, trust, support, and diversity are valued. We encourage you to bring your authentic self to work and notice the little things that make a difference to our guests.

We are proud to be an equal opportunity employer, committed to creating an inclusive environment for all employees and applicants.

Note: Not applicable for applicants in certain states.