Overnight Front Desk Agent (Full Time) - Canopy by Hilton Sioux Falls Downtown

AECOM; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join AECOM as an Overnight Front Desk Agent at Canopy by Hilton Sioux Falls Downtown, where you will provide exceptional guest services during the third shift. You will be responsible for registering guests, resolving their challenges, and promoting hotel amenities. This full-time position is ideal for someone passionate about hospitality and customer service.

Qualifications

• Must demonstrate strong customer service skills.
• Ability to resolve guest challenges efficiently.
• Must be detail-oriented and adaptable.

Responsibilities

• Greets and registers guests during third shift.
• Checks guests out of the hotel and resolves challenges.
• Promotes hotel services and administers marketing programs.

Skills

Customer Focus

Dependability

Adaptability

Job description

During third shift, greets and registers guests, providing prompt and courteous service\. Checks guests out of the hotel\. Resolves guest challenges throughout their stay in the hotel\. Upgrades guests, and promotes hotel services and amenities\. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs\. Promotes and administers Marketing Programs for arriving guests\. Ensures guest knows location of room, and arranges for team member to accompany guest to room\. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc\. to guest\.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Overnight Front Desk Agent \(Full Time\) \- Canopy by Hilton Sioux Falls Downtown_

**Location:** _null_

**Requisition ID:** _HOT0BP6L_

**EOE/AA/Disabled/Veterans**