Overnight Front Desk Agent (Full Time) - Canopy by Hilton Sioux Falls Downtown

Hilton Worldwide, Inc.; Sioux Falls (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

Hilton Worldwide, Inc. seeks a Full-Time Overnight Front Desk Agent for Canopy by Hilton Sioux Falls Downtown. The role involves greeting guests, managing check-ins and check-outs, and ensuring exceptional hospitality. Successful candidates will demonstrate strong customer service skills and a commitment to creating positive experiences.

Qualifications

• Demonstrated customer service skills and hospitality orientation.
• Ability to resolve guest challenges effectively.
• Strong communication and teamwork skills.

Responsibilities

• Greets and registers guests, providing prompt and courteous service.
• Handles guest check-outs and resolves issues during the stay.
• Promotes hotel services and ensures guest satisfaction.

Skills

Customer Focus

Dependability

Adaptability

Job description

Job Description - Overnight Front Desk Agent (Full Time) - Canopy by Hilton Sioux Falls Downtown (HOT0BP6L)

Job Description

Overnight Front Desk Agent (Full Time) - Canopy by Hilton Sioux Falls Downtown (

Job Number:

HOT0BP6L

Work Locations

Canopy Sioux Falls SD US 120 E 4th Place Sioux Falls 57104

During the third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay. Upgrades guests and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and assigns rooms based on guest needs. Promotes and administers marketing programs for arriving guests. Ensures guests know their room location and arranges for a team member to accompany them. Provides a welcome packet containing room keys, tokens of appreciation, gifts, etc.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry. Today, Hilton continues to exemplify innovation, quality, and success. Our continued leadership results from our Team Members embodying our Vision, Mission, and Values, which include:

• Hospitality - Delivering exceptional guest experiences
• Integrity - Doing the right thing, always
• Leadership - Leading in our industry and communities
• Teamwork - Working collaboratively
• Ownership - Taking responsibility for actions and decisions
• Now - Operating with urgency and discipline

We also value the demonstration of key attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What is it like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxurious hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring our team to create remarkable experiences worldwide. Our Team Members are at the heart of this mission.

Job

Roles include Guest Services, Operations, and Front Office.