Overnight Fleet Manager

Hogan; Austinburg Township (OH); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Hogan Transportation is seeking a Fleet Manager to lead driver operations and ensure safe, on-time deliveries for designated client accounts. You will coordinate schedules, monitor performance, coach drivers, and implement contingency plans to meet service levels.

In this role you will partner with customers, oversee payroll accuracy, and manage a fleet of tractors to optimize costs while maintaining Hogan's standards and policies.

Qualifications

• 2-5 years experience in the transportation/trucking industry.
• Proven ability to supervise and coach drivers to meet client expectations.
• Strong familiarity with scheduling and payroll processes.

Responsabilités

• Manages drivers’ activities to meet client expectations and Hogan policies.
• Interviews prospective drivers and participates in hiring decisions.
• Coaches and trains drivers on customer service, safety, and Hogan practices.
• Schedules and directs drivers to locations based on customer requests and needs.
• Monitors driver performance and daily work/run schedules.
• Ensures on-time pickup and delivery while controlling costs.

Connaissances

Driver management

Coaching

Scheduling

Customer service

Formation

High school diploma or GED

Associates degree

Outils

Microsoft Word

Microsoft Excel

Description du poste

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer’s account. The Fleet Manager is a liaison with the customer ensuring high quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client’s needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues.

Essential Duties and Responsibilities

• Manages drivers’ activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs.
• Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate.
• Interviews prospective drivers and make recommendations on hiring decisions.
• Conducts driver 30- and 60-day performance review.
• Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.
• Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits.
• Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs.
• Monitors drivers’ performance and activities.
• Prepares and monitors daily work and run schedules.
• Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met.
• Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
• Ensures a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements.
• Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices.
• Performs a daily accounting of all assigned trucks and drivers.
• Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time.
• Works with drivers to reduce turnover and promote longevity of workforce.
• Ensures driver payroll is accurate and submitted timely.
• Other duties as assigned.

Requirements

• High school diploma or GED required, Associates degree preferred
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft products including Word and Excel.